COS Visual Merchandiser, London

Job description

Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description
As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand's vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities

Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment

Interpreting sales data and customer insights to inform and execute the store's visual direction

Designing and installing impactful window displays that reflect seasonal trends and brand identity

Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions

Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation

Supporting the sales team in daily store operations and contributing to a seamless customer experience

Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency

Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.

Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.

Commercial Awareness: Experienced in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.

Customer-Centric Mindset: Committed to elevating the in-store experience through impactful visual storytelling and exceptional customer service. Enthusiastic about fashion and passionate about sharing product knowledge and styling advice to create meaningful customer interactions.

Communication: Experience in organizing teams, providing constructive feedback, and coaching others to improve performance and service standards.

Operational Knowledge: Solid understanding of store operations, including stock handling, customer service, and daily routines gained through hands‐on retail experience.

Adaptability & Flexibility: Embraces change with a proactive mindset, responding quickly to updates in stock levels, customer needs, and business priorities.

Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.

Comfortable working varied shifts and adapting to the dynamic needs of a retail environment.

Position Details
This is a full‐time position with a contract of 39 hours a week based in London . Apply by sending your CV in English as soon as possible.

Benefits
We offer all our employees attractive benefits with extensive development opportunities around the globe. All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online. In addition to the staff discount, all employees are included in our H&M Incentive Program (HIP). Read more about the program.

Inclusion & Diversity
At H&M Group, we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world. Therefore all diversity dimensions are taken into consideration in our recruitment process.

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Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English