Head of Infrastructure Engineering & Operations

Head of Infrastructure Engineering & Operations

The Head of Infrastructure Engineering & Operations, based in South London (hybrid), leads the transformation of infrastructure services for a well‑established UK organisation. The senior leadership role is responsible for shaping strategy, improving operational resilience, strengthening governance, and ensuring technology services support the wider business effectively.

Overview

An established UK organisation is investing heavily in its technology function and seeks a Head of Infrastructure Engineering & Operations to lead the transformation of its infrastructure services.

The Role

As Head of Infrastructure Engineering & Operations you will provide technical leadership across the organisation’s infrastructure estate, ensuring platforms are secure, scalable, commercially effective and aligned to business objectives. You will work closely with internal stakeholders and third‑party partners to improve service quality, embed governance, and deliver a more resilient infrastructure environment.

Key Responsibilities

Infrastructure Leadership & Operational Excellence

• Provide technical leadership across all infrastructure platforms.
• Establish clear ownership across infrastructure domains.
• Improve platform resilience, stability and overall service performance.
• Drive measurable improvements in availability, recovery capabilities and operational maturity.
• Reduce major incidents through proactive lifecycle management.
• Implement structured patching, upgrade and capacity planning.
• Strengthen the organisation's cyber security posture.

Architecture & Technical Governance

• Define and implement infrastructure architecture standards.
• Ensure solutions are supportable, secure and fully documented.
• Align infrastructure design with operational support capabilities.
• Promote consistency, governance and best practice across all technology services.

Vendor & Commercial Management

• Build strong governance frameworks for third‑party suppliers.
• Hold vendors accountable through structured performance reviews and service management.
• Ensure technical standards are reflected within supplier contracts.
• Work collaboratively with partners on infrastructure upgrades, migrations and remediation programmes.

Technology Environment

• VMware and Nutanix virtualisation
• Windows Server environments
• Microsoft Azure Enterprise networking (LAN/WAN)
• Network edge technologies
• Citrix Endpoint security platforms
• Cyber and Information Security
• Physical infrastructure and site technology

About You

• Significant experience leading enterprise infrastructure and operations teams.
• Strong knowledge of Microsoft infrastructure technologies and Azure.
• Experience managing virtualised environments, including VMware and/or Nutanix.
• A solid understanding of infrastructure architecture and governance.
• Experience implementing IT operational best practices and improving service maturity.
• Strong vendor and supplier management experience.
• Excellent stakeholder management and communication skills.
• A proactive, hands‑on approach with the ability to lead technology transformation.

Why Apply?

This is an excellent opportunity to shape the future of a large‑scale technology estate within a business that is investing significantly in infrastructure transformation. You will have genuine ownership, the opportunity to influence technology strategy, and the ability to make a visible impact across the organisation while leading a high‑performing infrastructure function.

Compensation & Benefits

Full‑time contract with a salary of up to £90,000, plus bonus and a health scheme.

Travel

Quarterly travel to India during Year1, reducing in Year2.

Requirements

DBS check required. Visa sponsorship is not available.