General Manager

Hours: 45 Contracted Hours Per Week - Full Time

Pay: Up to £34,000 per annum + Up to 25% quarterly bonus scheme

Rota: Varied shifts Mon-Sun, including some openings and/or closings - creating your own rotas

What You'll Do

• Make amazing coffee and products – dial in the perfect espresso, pour eye‑catching latte art, and serve quality food and drinks every time. Ensuring your team do too.
• Deliver unforgettable customer service – provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
• Thrive in a fast‑paced environment – work with speed and efficiency during peak periods while maintaining quality and accuracy.
• Manage compliant cash‑up and bank drops – Follow all cash‑handling, safety, and security procedures.
• Be a true team player – support ad‑hoc tasks assigned by the General Manager, help train new team members and communicate clearly and calmly during every shift.
• Take pride in the details – maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift‑based cleaning, food prep, and compliance checklists.
• Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
• Run the numbers – drive sales and profitability while managing reports, stock takes and hitting store KPIs.
• Create team schedules – forecast footfall and busy periods to schedule the right people at the right time.
• Lead by example – motivate and train the team on the required behavioural standards, company policies related to attendance, time‑keeping, food safety and workplace conduct.

What We're Looking For

• A positive attitude and strong communication skills.
• Ability to multitask and stay focused in a fast‑paced environment.
• Previous management experience within the coffee or food service industry.
• Flexible availability, including early mornings, evenings, weekends, and holidays. Schedule is published three weeks in advance.

What’s In It For You

• Free coffees and a free food item on shift.
• Competitive quarterly bonus scheme up to 25%.
• Weekly cash plan (money when you need it).
• Access to hundreds of high street retailer discounts through Stream.
• Increase your monthly savings with the 5% Boost on Build Pots through Stream.
• Employee Assistance Programme for when you need advice.
• Access to a fully comprehensive wellness app offered as part of our employee assistance programme, including fitness, nutrition, wellbeing and mental health resources.