Regional Customer Services Manager - Fixed Term Contract

Job description

Regional Customer Services Manager - Fixed Term Contract
About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Regional Customer Services Manager to join our team in the North West region on a Fixed Term Contract for 14 months. The role of Regional Customer Services Manager will see you lead and direct the regional Customer Services function, ensuring high‐quality service delivery, effective workflow, and consistently positive customer outcomes across the full post‐completion customer journey. The role has overall accountability for operational performance, customer satisfaction, warranty and NHBC obligations, cost control, and continuous improvement across Customer Services administration, coordination, inspection, and field teams.

Responsibilities

Take overall responsibility for the delivery of customer service quality and performance across the region.

Act as a senior point of authority on sensitive customer matters where commercial, reputational, or technical risk exists.

Lead and sponsor process improvement initiatives to improve service quality, efficiency, and workflow across the region.

Work closely with Production teams and subcontractors to improve build quality and reduce lead times for remedial works.

Requirements

Proven experience in a senior Customer Services management role, ideally within construction or housebuilding.

Good working knowledge of NHBC standards, building regulations, and warranty obligations

Ability to provide sound advice and leadership to Customer Services teams and contractors.

Determined, resilient, and self‐motivated.

What We Offer

Competitive basic salary

26 days annual leave + public holidays + your birthday off

Opportunity to earn 20% bonus

Company car, or car allowance of £5,850 per annum

No Agencies Please

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

29-07-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English