Job description
Goldman Sachs in the United Kingdom seeks an experienced contact centre team manager to lead a 12–15 agent group within our customer support function. You will motivate, coach, and develop frontline staff to deliver outstanding service.
Using data to track performance, you will identify journey improvements, handle escalations, and partner with peers to ensure consistent leadership and achievement of service targets while maintaining regulatory standards.
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Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Birmingham
- Type of Contract
- Full-time jobs
- Published at
- 29-07-2026
- Profession type
- Accountancy
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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