Member Relations Partner

At Nationwide, we openly put our customers at the centre of every decision we make as a business. Every role, no matter whatit'sdoing, is customer focused.

In Customer Resolutions, our focus is on resolving issues for our customers when things go wrong and preventing them from happening again. As we continue to evolve our processes, datacapabilitiesand technology landscape,we'relooking for an experienced Business Partner to help shape the future of management information,reportingand operational insight across our function

This is a unique opportunity to play a leading role in the design, development and delivery of future data and reporting capabilities supporting large-scale transformation,migrationand integration activity. Working across operational, technical and governance teams,you'llhelp ensure data is understood,governedand transformed into meaningful insight that drives better customer outcomes, operationalexcellenceand regulatory compliance.

You’llact as aconduit to our operational functions ensuring thatthereneeds are met, translating complex requirements into practical solutions, influencing stakeholders at alllevelsand ensuring future reporting, tooling and data structures are fit for purpose within a rapidly changing environment.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

As a Business Partner,you'llplay a key role in shaping the future of management information,reportingand insight across Customer Resolutions. Working at the intersection of business,dataand technology,you'llsupport complex migration,integrationand transformation programmes, ensuring dataremainsaccurate, governed and fit for purpose throughout periods ofsignificant change.

You’llpartner closely with colleagues across Technology, Data, Risk, Governance and Operational teams to design and deliver sustainable reporting and insight solutions that meet both business and regulatory needs. Acting as a trusted advisor,you'llhelp translate complex business requirements into meaningful reporting, dashboards and analytical outputs that support informed decision-making at all levels of the organisation.

A key part of the role will involve driving improvements in data quality,governanceand reporting standards, including the development and maintenance of data dictionaries, reporting frameworks and data lineage documentation.You'llchampion best practice in data management, ensuringappropriate controls, governance and data minimisation principles are embedded throughout reporting and decision-making processes.

You’llalsoidentifyopportunities to simplify,automateand modernise management information through enhanced tooling,technologyand data processes. Through stakeholder engagement, facilitation and requirements gathering activities,you'llinfluence the design of future-state reporting capabilities, helping to create a more efficient, insight-led environment that supports operational performance, regulatorycomplianceand improved customer outcomes.

About you

The minimum requirements for the role are:

• Experience supporting large-scale change, migration,integrationor transformation programmes.
• Working knowledge of data governance, dataqualityand reporting controls
• Understanding of regulatory reporting requirements within a regulated environment
• Experience gathering,analysingand translating complex business requirements
• Proven stakeholder management and influencing skills across operational,technicaland senior leadership audiences
• Experience working with modern reporting,analyticsand visualisation tools
• Ability to explain complex information clearly(both verbally and in writing)
• Experience within Financial Services, Customer Operations, Complaints, Risk, Regulatory Reporting or Data Transformation would beadvantageous

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise, with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 4332
• Apply Before 08/03/2026, 10:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB 38 Carver Street, Sheffield, South Yorkshire, S1 4FS, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB 83 George Street, Edinburgh, EH2 3ES, GB 94 Briggate, Leeds, LS1 6NP, GB 28 King Street, Maidstone, ME14 1DA, GB 7/11 Montague Street, Worthing, BN11 3AX, GB