Product Trainer

Lorien is looking for a Product Trainer

Job description

Product Trainer- Insurance

We are currently recruiting for a Product Trainer with Insurance backgorund to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid- adhoc to London and Ipswich

Responsibilitie

sDevelop high-quality, role-specific training materials from product briefs, including facilitator guides, learner workbooks, quick reference materials, e-learning scripts, and knowledge base conten
tContribute to and maintain the in-product AI assistant knowledge base, ensuring content is accurate and up to dat
eScope and plan content build activity in collaboration with the Training Manager, aligning to delivery timeline
sCreate comprehensive Train-the-Trainer packs to enable regional trainers to deliver consistently and independentl
yDeliver engaging training sessions to large cohorts (approx. 50 learners) across in-person, virtual, and hybrid format
sHost regular drop-in sessions to support colleagues during key product launch period
sDeliver product demonstrations ahead of go-live and lead champion certification session
sCoach and support Business Champions to enable effective peer-to-peer learning and adoptio
nFacilitate Train-the-Trainer workshops, covering product knowledge, delivery approach, and common challenge
sProvide ongoing coaching and support to regional trainers, ensuring quality and consistency during rollou
tKeep regional trainers updated on product changes to ensure training materials remain curren
tProvide post-go-live support and reinforcement, working alongside digital/AI support tool
sCapture and escalate feedback to continuously improve training content and deliver
yTrack engagement metrics such as attendance, completion, and early adoption indicator

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