Customer Service Manager

Thomas Gray is looking for a Customer Service Manager

Job description

With a first-class reputation for quality and multiple years as a 5* Housebuilder, our client are looking for a best-in-class Customer Service executive to oversee the entire Customer Journey on their latest flagship development.


With ownership spanning from legal completion through to aftercare, you will manage every aspect of the process including Home Demonstrations, Snagging, and the coordination of any remedial works.


Key Responsibilities:

  • Be the first point of contact for homeowners following legal completion.
  • Conduct homeowner welcome meetings and explain the aftercare process.
  • Log defects accurately within the customer care system.
  • Prioritise issues according to severity.
  • Arrange inspections where required.


Please get in touch for more details and a confidential chat with George.


Ref: 4401GM

Extra information

Status
Open
Education Level
Secondary School
Location
Cambridgeshire
Type of Contract
Full-time jobs
Published at
01-08-2026
Profession type
Technical
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Technical Jobs | Full-time jobs | Secondary School

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