Information Technology Support Assistant

Job description

IT Support Assistant

£45,000 + Bonus + Excellent Benefits

Location: London | Permanent | Office-based

A leading global entertainment corporation is looking for an IT Support Assistant to join its European Technology team, providing first and second-line support across multiple international offices.

Based at the company's London headquarters, you'll play a key role in delivering exceptional IT support, maintaining end-user hardware, troubleshooting technical issues and ensuring colleagues have the technology they need to succeed.

This is an excellent opportunity to join a globally recognised organisation within the entertainment industry, working across a broad technology estate in a collaborative, fast-paced environment.

Responsibilities

• Provide first and second-line IT support to end users

• Troubleshoot Windows, macOS and Microsoft 365 issues

• Configure laptops, mobile devices and other end-user hardware

• Administer user accounts within Active Directory and Microsoft Entra

• Support networking issues including TCP/IP, DNS and DHCP

• Maintain printers, meeting room technology and office IT equipment

• Ensure incidents and requests are managed through to resolution

• Participate in an out-of-hours support rota

Skills & Experience

• Previous IT Service Desk or Desktop Support experience

• Excellent customer service and communication skills

• Strong Windows and macOS support experience

• Microsoft 365, Active Directory and Microsoft Entra administration

• Hardware support including laptops, printers and peripherals

• Understanding of networking fundamentals

• Ability to prioritise workload and work independently

Desirable

• ServiceNow experience

• French and/or German language skills

What's on Offer

• £45,000 basic salary

• Annual bonus

• Excellent benefits package

• Career development within a global entertainment organisation

• Exposure to a broad range of enterprise technologies

• Full-time office-based during probation, with some hybrid flexibility available thereafter

If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer support, we'd love to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

01-08-2026

Profession type

Sport / Adventure

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English