General Manager

Where People Drive Hospitality Forward, Together

At Cairn Group, hospitality is driven by people. As General Manager, you will lead the overall performance of the hotel, delivering exceptional guest experiences, developing high-performing teams, and driving commercial success. Through strong leadership and a People First approach, you'll create an environment where guests, colleagues, and the business thrive.

About the Role

The Hotel Indigo London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. At first glance, our building's original role as a luxury Victorian townhouse in a historically affluent area of London can still be felt in our guests hotel experience, with its spacious rooms and warm service. We're also located close to the Earl's Court tube station, placing all of London's destinations and major transport hubs within easy reach.

As General Manager, you will have full responsibility for hotel operations, guest satisfaction, financial performance, and team engagement. Working closely with your leadership team, you'll build a positive culture, maintain high standards, and create opportunities for growth and development across the business.

What You'll Do

• Lead the hotel with confidence, integrity, and accountability.
• Drive commercial performance and operational excellence.
• Inspire, coach, and develop your team to achieve their potential.
• Build strong relationships with colleagues, stakeholders, and the local community.
• Champion a People First culture and develop future leaders.
• Act as an ambassador for the Cairn brand and values.

What We're Looking For

Skills & Experience

• Strong commercial and financial awareness.
• Proven hotel leadership experience.
• Excellent people management and coaching skills.
• Strategic thinking and decision-making ability.
• Strong stakeholder management and problem-solving skills.
• Experience leading change and continuous improvement.

Behaviours

• People-focused and authentic.
• Resilient and accountable.
• Collaborative and inclusive.
• Commercially minded and results-driven.
• Guest-focused with high standards.

Why Cairn?

At Cairn Hotel Group, we're building careers, not simply filling roles. We empower our leaders to make a meaningful impact, support career development, and recognise success across our diverse hospitality portfolio.

Living Our Values

Our RISE values guide everything we do:

Respect – We value every colleague, guest, and partner.
Integrity – We take ownership and do the right thing.
Sustainability – We invest in our people, communities, and future.
Excellence – We continually raise standards and deliver outstanding results.

Benefits

• Annual bonus scheme
• Wagestream financial wellbeing platform
• Discounted hotel stays
• Food, beverage, spa and leisure discounts
• Retail and entertainment discounts
• Leadership development programmes
• Long service awards
• Refer-a-friend scheme
• Employee Assistance Programme
• Healthcare cash plan