Operations Team Member - Customer Service

Job description

Hastings Freight is seeking a proactive, customer-focused Operations Team Member to coordinate freight deliveries and collections, support customers, and help maintain excellent service levels. Full training and support will be provided.

Key responsibilities

Coordinate freight deliveries and collections using internal systems.

Keep customers, depots and colleagues informed; resolve enquiries, complaints and service issues by phone and email.

Process bookings, network queries, PODs, exceptions and damage cases accurately.

Support service, response-time and accuracy targets, and contribute to process improvements.

What youll need

At least two years customer service experience, including support by phone and email.

Strong written and verbal communication, organisation and attention to detail.

Confidence using computerised or web-based systems in a fast-paced environment.

A calm, flexible and proactive approach, with the ability to work independently and as part of a team.

Logistics, road haulage or pallet network experience is preferred but not essential.

Benefits

Competitive salary and monthly bonus opportunity.

Referral incentives and long-service rewards.

Health care and wellbeing programme.

Contributory pension and 23 days holiday pro rata, plus bank holidays.

Free parking and the opportunity to influence positive change.

Hours: 45 per week on a MondayFriday rota, plus one Saturday in five until 1pm

How to apply

Please submit your CV. Applications or contact from recruitment agencies will not be considered.

Applicant data is processed in line with the Data Protection Act and relevant legislation. Our full Privacy Notice is available on request.

Experience

Customer service: two years required

Logistics: one year preferred

Work location: In person

Hastings Freight Ltd is an equal opportunities employer and welcome applications from suitably qualified candidates. We are committed to creating an inclusive working environment and do not discriminate on any protected characteristic under the Equality Act 2010.

Extra information

Status

Open

Education Level

Secondary School

Location

Barlborough

Type of Contract

Full-time jobs

Salary indication

£28,000 Per Month

Published at

05-08-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English