Road Logistics Customer Service Specialist

Job description

Company description:

Khne + Nagel (AG & Co.) KG

Job description:

Are you organised, curious, and great with people? We're looking for a Customer Service Specialist / Sales Coordinator to join our Road Logistics team in Bristol.
This is a pivotal role within the branch, supporting customers, Account Managers, operations, finance, and administration teams. Logistics experience isn't essential - we can teach that. What matters most is your ability to communicate, stay organised, and build strong relationships. This role offers a fantastic opportunity for someone looking to develop towards a future Freight Account Manager position.

• Deliver excellent customer service and build strong client relationships.
• Support a portfolio of Freight Account Managers with customer accounts and queries.
• Coordinate with customers, sales, operations, and finance teams to ensure smooth service delivery.
• Process bookings, shipment information, and related documentation.
• Handle invoice administration and maintain accurate records.
• Resolve customer issues proactively and professionally.
• Support business growth through exceptional customer service.
• Contribute to a positive and collaborative team environment.

• Experience in customer service, administration, hospitality, retail, or another customer-focused role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and priorities.
• A positive, proactive, and curious mindset.
• Confidence working with customers and internal stakeholders.
• Desire to learn and develop your career.
• Logistics experience is beneficial but not required.

If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Extra information

Status

Open

Education Level

Secondary School

Location

Gaunts Earthcott

Type of Contract

Full-time jobs

Published at

05-08-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English