Front of House Receptionist / Customer Service Advisor

Job description

Front of House Receptionist / Customer Service Advisor

Location: Colchester, Essex
Job Type: Full-Time, Permanent
Salary: TBC dependant on experience

Hours: Monday Friday, 8:00 AM 5:00 PM

About Us:
At Colchester Accident Repairs LTD we are a proud, family-run independent accident repair specialist with over 40 years of keeping our local community moving.
We pride ourselves on doing things the right way: high standards of work, a supportive team environment, and treating our staff like people, not numbers. Youll be the face and voice of our business, working alongside a supportive team that genuinely cares about the work we do.

The Role:
We are looking for a welcoming, organized, and dependable receptionist to keep our front office running smoothly.
When customers come to us, its often after a stressful accident. Your main job is to put them at ease, guide them through the repair/claim process, and ensure they leave with a smile knowing they are in good hands whilst the repairs to their vehicle are carried out.

Key responsibilities:

Welcoming Visitors: Greeting customers with a friendly, professional attitude.
Customer Communication: Answering phone and email inquiries, taking messages, and giving customers clear, reassuring updates on their vehicles repair progress.
Administrative Support: Booking in vehicles, processing payments, handling basic invoicing, and keeping customer records up to date.


Courtesy Car Management: Handing over and checking in loan cars, ensuring paperwork and licenses are verified.
Team Coordination: Working closely with our workshop manager and technicians so everyone is on the same page.

Who Were Looking For:
You dont necessarily need years of motor trade experience (though its a bonus). What matters most to us is your attitude, reliability, and how you treat people.
People Skills: Excellent phone manner and an empathetic, patient approach to customer service.
Organization: Great attention to detail and the ability to multitask in a steady-paced environment.
Tech-Savvy: Comfortable using basic computer systems and email. Training on our specific Bodyshop software will be provided.
Team Player: Willing to pitch in and help the team wherever needed.

Driving License: Full clean UK Driving License required

Why Join Our Team?
Great Culture: Friendly, supportive, and stress-free environment compared to big corporate Bodyshop groups.
Work-Life Balance: Monday to Friday hours, 22 days holiday.
Competitive Pay: Based on experience, workplace pension.
Job Security: Consistent workflow and a stable, long-standing business.

Colchester Accident Repairs LTD

105 Gosbecks Road

Colchester

Essex

co2 9jt

Extra information

Status

Open

Education Level

Secondary School

Location

Colchester

Type of Contract

Full-time jobs

Published at

05-08-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English