Employee Benefits Client Service Delivery Lead

Job description

A leading Employee Benefits Consultancy is seeking an experienced Client Service Delivery Operations Lead to drive service excellence, lead multi‑site teams, and deliver high‑quality client outcomes.

The Role

• Lead day‑to‑day operations across the Client Service Delivery function
• Build strong relationships with Consulting leadership to ensure seamless client service
• Oversee UK teams and international Centres of Excellence
• Ensure compliance with regulatory frameworks and internal policies
• Manage complaints, E&O processes, peer reviews and KPI delivery
• Drive process optimisation, efficiency improvements and continuous improvement
• Support and embed operational change initiatives

People Leadership

• Manage two direct reports (each with teams of up to 10) whilst maintaining full responsibility for the overall function
• Lead weekly one‑to‑ones, performance reviews and wellbeing support
• Recruit, develop and retain talent
• Deliver training, succession planning and clear communication
• Foster a positive, motivated and high‑performing culture

What You’ll Bring

• Proven operations leadership experience in consulting or financial services
• Deep knowledge across either Group Risk and/or Healthcare arrangements
• Strong people management and stakeholder‑influencing skills
• Results‑driven, compliance‑focused mindset
• Excellent communication, analytical and problem‑solving skills
• Understanding of FCA regulations and change management
• Ability to work in a matrix environment and manage competing priorities

Working Environment

• Hybrid working from Manchester or Farnborough
• Inclusive, supportive culture
• Smart Working options to support wellbeing and work/life balance
• Continuous learning and development opportunities

If you’re an experienced operations leader passionate about service excellence and team development, we’d love to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

England

Type of Contract

Full-time jobs

Published at

05-08-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English