Client Life-Cycle Specialist

Job description

Overview:

Exciting opportunity to join a progressive Wealth & Investment Manager as we continue to grow and develop our business.

With increased client demand and ever more complex scenarios we need additional support within our Client Life-Cycle team that plays a critical role in delivering an outstanding client experience by managing and continually improving all aspects of client onboarding and ongoing data management.

This role will accommodate a client-centric approach while ensuring tight regulatory compliance and strong collaboration with Front Office, Operations, Compliance and Technology.

About the Company:

W1M was formed in 2024 through the merger of London & Capital and Waverton, two established wealth managers with 40 years of history. Since then, the business has grown to over 400 employees and manages approximately £28+ billion in assets under management.

We are a UK wealth management firm operating in a regulated environment, providing investment and wealth management services to private clients, families, charities and institutions.

Our values underpin how we work together and with our clients, shaping a culture focused on high standards, collaboration, integrity and adaptability.

We have a collaborative working environment where people are given the opportunity to contribute meaningfully to the development of the business.

Key Accountabilities:

Client Onboarding Oversight:

• Manage the end-to-end onboarding process for new clients (Private Clients, Trusts, Companies, SIPPs, Charities), ensuring cases are progressed efficiently and in line with policy and regulation.

Client Data Integrity:

• Accurately capture and maintain client static data across core systems to meet operational, reporting, and regulatory requirements.

Regulatory Compliance:

• Undertake AML/KYC reviews and ensure processes comply with FATCA, CRS, MiFID II, and US QI (W-series) obligations. Escalate higher-risk or complex cases as appropriate.

Workflow Management:

• Process onboarding and client lifecycle requests via Nintex, ensuring consistent adoption of new tools and processes.

Business Engagement:

• Work closely with Compliance, Front Office, and Operations teams to resolve queries, provide feedback, and ensure a seamless client experience.

Continuous Improvement:

• Identify issues and suggest enhancements to processes, supporting the team’s drive for efficiency and digitisation.

Skills and Experience Required:

• Experience in a client onboarding, AML/KYC, or client data role within Wealth or Asset Management (or financial services).
• Working knowledge of AML/KYC requirements and global tax/regulatory frameworks (FATCA, CRS, MiFID II).
• Strong attention to detail, with excellent organisational and data management skills.
• Effective communicator with both colleagues and stakeholders.
• Positive, adaptable mindset and appetite for learning.
• Ongoing commitment to CPD is expected and supported.

Highly desirable but not essential:

• Familiarity with digital onboarding tools and workflow platforms highly desirable.
• Industry qualifications (e.g. IOC, IMC) desirable but not mandatory.

About You:

In addition to the core skills and experience required you will be able to demonstrate:

Regulatory & Risk Awareness

• Good understanding of AML/KYC obligations across different client types and jurisdictions.
• Awareness of FATCA/CRS classification requirements and transaction reporting needs.
• Ability to identify risks and escalate appropriately.

Client-Centric Mindset

• Committed to delivering a positive and professional onboarding journey for clients and advisers.
• Demonstrates care in handling sensitive client information and interactions.

Operational Discipline

• Takes ownership of assigned cases, working methodically and accurately.
• Ensures documentation and data capture are complete and auditable.

Technology & Data Fluency

• Comfortable using CRM and workflow systems (e.g. Salesforce, Nintex, Dynamic Planner).
• Understands how accurate data supports wider operational and compliance processes.

Communication & Teamwork

• Builds collaborative working relationships across the business.
• Communicates clearly with colleagues and stakeholders.

Problem Solving & Initiative

• Proactively resolves queries and contributes to smoother client onboarding.
• Suggests improvements and supports change adoption.

Why Join W1M?

This is an opportunity to join a growing and evolving organisation at an exciting stage of its journey.

The role offers:

• The chance to join a friendly, successful team passionate about helping our business grow and achieve its goals
• Opportunities for learning and career development
• A fast-paced, collaborative environment offering autonomy and impact
• Hybrid working environment with a minimum of 3 days / week in the office

Equal Opportunity Statement

W1M is an equal opportunities employer and welcomes applications from all suitably qualified candidates in accordance with the Equality Act 2010.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

05-08-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English