Partner Cordinator (BG & BGLA)

Partner Coordinator BG & BGLA All Bupa UK Locations Permanent Full Time Hybrid – 2 days a week in the office.

35 hours Salary - starting from £32,400

We make health happen

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. As a healthcare and insurance provider with no shareholders, we reinvest our profits into improving health and care for our customers and communities.

As a Partner Coordinator, you'll play an important role in helping us deliver high-quality healthcare services to customers around the world. Working across Bupa Global and Bupa Global Latin America, you'll support relationships with our service partners who help manage healthcare networks, claims and customer care services. Your work will help improve operational performance, deliver cost-effective healthcare solutions and make sure customers continue to receive the support they need when they need it most.

This is a great opportunity to join an international team, build strong relationships with partners across different regions and contribute to meaningful improvements that support both our customers and our business.

Key Responsibilities

• Support relationships with a portfolio of service partners and healthcare providers.
• Help monitor partner performance through reporting, quality reviews and operational audits.
• Coordinate and follow up on queries, helping to resolve issues quickly and effectively.
• Build strong working relationships with internal teams, service partners, providers and brokers.
• Organise and support regular operational meetings covering treatment approvals, complex cases and claims administration.
• Identify and support improvements that make processes simpler and more efficient.
• Help deliver measurable savings through effective partner management and operational oversight.
• Support compliance with regulatory requirements and help deliver fair outcomes for customers.

What We're Looking For

• A Level qualification, NVQ Level 3 in Management, or an equivalent qualification.
• Experience within international health insurance, healthcare operations, provider management, sales support or a similar environment.
• Excellent written and verbal communication skills.
• Strong stakeholder management and relationship-building skills.
• Good analytical and numerical skills.The ability to review information, identify trends and make recommendations.
• Strong organisational skills and attention to detail.
• Experience resolving customer or business queries.
• The ability to manage competing priorities in a fast-paced environment.
• Confidence influencing and working with others, even where there is no direct reporting relationship.
• An understanding of regulatory requirements and customer-focused outcomes.

It would also be helpful if you have

• Fluency in Spanish.
• Experience working in an international or multicultural environment.

Why Bupa?

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Time Type: Full time

Job Area: Business Development

Locations: Victory House, Brighton

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality.

Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences.

We trust, respect and consider everyone, knowing your difference will make the difference.