Product Manager

Job description

MERITUS are recruiting for a Product Manager to join a leading software organisation delivering enterprise Workflow & Case Management solutions to public sector customers. This is an excellent opportunity to take ownership of a business-critical, legacy SaaS platform, driving product improvements and customer outcomes in a collaborative, product-led environment.

PRODUCT MANAGER – WORKFLOW & CASE MANAGEMENT – REMOTE – 9-MONTH CONTRACT – INSIDE IR35 – UP TO £700 PER DAY

We're looking for an experienced Product Manager with a strong background in enterprise software, SaaS, or public sector technology. You'll be responsible for managing a mature Workflow & Case Management product, balancing customer needs, technical constraints, and business priorities while working closely with engineering teams.

This is a hands-on role where you'll own the product roadmap, manage customer escalations, prioritise enhancements, and use customer insight and data to drive continuous improvement across a long-established platform.

Key Responsibilities:

• Own and maintain the product roadmap for an established Workflow & Case Management platform.
• Manage customer escalations, identifying root causes and driving resolutions.
• Work closely with engineering teams to define and prioritise product requirements.
• Gather customer feedback to shape product strategy and roadmap decisions.
• Collaborate with Engineering, Design, Customer Success, Commercial, and Product Marketing teams.
• Oversee product enhancements from discovery through to release.
• Analyse product performance and customer data to support informed product decisions.
• Maintain clear product documentation and promote knowledge sharing.

Skills & Experience:

• 5+ years' Product Management experience within a SaaS or enterprise software environment.
• Experience managing mature or legacy software products.
• Previous exposure to Workflow Management, Case Management, or similar enterprise platforms is desirable.
• Strong stakeholder management and engineering collaboration skills.
• Experience managing customer escalations and competing priorities.
• Good understanding of Agile methodologies (Scrum/Kanban).
• Strong analytical and prioritisation skills with a customer-focused approach.

Got your attention?

If you're an experienced Product Manager with a background in Workflow Management, Case Management, enterprise software, or legacy SaaS products, we'd love to hear from you. Apply today to find out more.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

20-08-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English