Retail Assistant

Job description

About the Role

As a Retail Advisor, youll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. Its about more than selling; its about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers. Youll receive a competitive hourly rate of £13.45.

Day to Day, Youll:

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.
  

Youll be supported from day one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction.

Youll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.

Our Ways of Working

This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.

Accessible, Inclusive and Equitable for All

Virgin Media O2 is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us and everyone thinking about joining us to feel seen, heard and supported.

When you work with us, youll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.

Who we are

At Virgin Media O2, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices.

Were proud to be named one of the Financial Times Top 500 Best Employers for 2026.

The must haves

To be successful in this role, youll bring:

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

The other stuff we are looking for

What matters most in this role is mindset. If youre customer-focused, passionate about technology and keen to build your skills through structured training and support, wed love to hear from you.

What's in it for you

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday plus your birthday off.

Youll also have access to:

• Discounts on broadband, TV and mobile.
• Cycle2Work schemes.
• Dental insurance and neurodiversity assessments.
• The Virgin Family platform and O2 Priority.

Next steps

If this sounds like a place where you could belong, wed love to hear from you.

The next steps are:

• Complete our quick online application and assessment.
• If successful, have a conversation with one of our friendly recruiters.

Well ask about any adjustments you might need and do our best to support you throughout the process. Applications are reviewed throughout the advert window. Any offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.

Extra information

Status

Open

Education Level

Secondary School

Location

Scarborough

Type of Contract

Full-time jobs

Salary indication

£13.00 Per Hour

Published at

09-08-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English