Client Delivery Manager

Job description

Introduction

Managing a project is one thing. Delivering an exceptional experience for a client who is passionate about their own bespoke Scotch whisky is something entirely different.

It takes commercial awareness, organisation, confidence and attention to detail, alongside the ability to build trusted relationships with clients and suppliers.

We're looking for a Client Delivery Manager to join our team. If you're organised, commercially minded and excited by the opportunity to build a career in an ambitious, fast-growing business, we'd love to hear from you.

You'll take ownership of client projects, working closely with our Sales, Creative and Operations teams to bring complex whisky projects to life. You'll also play an important role in supporting the development of the wider team, with a clear pathway towards Head of Client Delivery as the business grows.

Why Join Tailored Spirits Co.?

At Tailored Spirits Co., we're building something different.

We commission bespoke Scotch whisky bottling projects and experiences for luxury brands, private clients and hospitality businesses across the world. Every project is unique, bringing together exceptional whisky, outstanding design and Scotland's finest craftspeople to create products with genuine meaning and provenance.

Although we're a young business, we've already established ourselves as one of Scotland's most exciting and ambitious companies. Our journey has been recognised through a number of prestigious awards, including:

• Scottish EDGE Award Winner 2024
• Stelios Philanthropic Foundation Award Winner 2026
• Scotland's Overall StartUp of the Year 2026
• Scotland's Food & Drink StartUp of the Year 2026
• National Finalist at the UK StartUp Awards 2026 (Being held September 2026)

These achievements reflect not only what we've built so far, but where we're heading.

You'll work directly with the founders, gain exposure to every aspect of our business and take ownership of meaningful, high-value projects from day one. Your ideas will be valued, your work will have a genuine impact and you'll have the opportunity to help shape how the business continues to grow.

We're passionate about developing our people. This role offers a clear pathway to greater responsibility, with the opportunity to progress towards Head of Client Delivery as the business expands.

If you're looking for a career, not just a job, and want to be part of an award-winning Scottish business with global ambitions, we'd love to hear from you.

Project Delivery

• Manage multiple bespoke whisky bottling projects simultaneously, each with unique specifications, timelines and deliverables.
• Develop and maintain project plans, ensuring key milestones and critical paths are achieved.
• Coordinate our Creative and Operations teams alongside a network of specialist suppliers.
• Manage project risks, identifying potential issues early and implementing effective solutions.
• Act as the primary day-to-day contact for clients throughout delivery.
• Ensure projects are delivered on time and to the premium quality standards expected by Tailored Spirits Co.
• Develop our supplier network, identifying new partners, capabilities and innovative solutions that strengthen our offering.
• Identify opportunities to improve project delivery and operational efficiency.

Commercial & Financial Management

• Take ownership of project budgets from handover through to completion.
• Monitor project costs, margins and profitability throughout delivery.
• Obtain and negotiate supplier quotations and manage costs effectively.
• Identify commercial risks and opportunities, escalating where appropriate.
• Produce regular reports on project performance, financial status and profitability.
• Support accurate project forecasting and financial planning.
• Ensure project expenditure is tracked and aligned with agreed budgets.
• Work with the Commercial & Operations Director to review project performance and identify opportunities to improve margins and commercial outcomes.

Luxury Client Experiences

Alongside our bottling projects, you'll help deliver bespoke whisky experiences for our international clients.

• Coordinate bespoke whisky tastings for private and corporate clients.
• Plan the whisky-related elements of hosted client visits to Scotland.
• Work with our approved luxury travel partner, who manages accommodation, transport and wider travel logistics.
• Liaise directly with clients to understand their objectives and ensure the whisky experience reflects their vision.
• Coordinate distillery visits, tastings, whisky experiences and specialist suppliers.
• Manage schedules, supplier coordination and budgets relating to the whisky elements of each experience.
• Ensure every client visit delivers an exceptional and memorable experience.

Team Collaboration & Development

• Work collaboratively with our Sales, Creative and Operations teams.
• Work closely with the Operations team, who will provide day-to-day support across projects.
• Delegate appropriate project administration and coordination tasks while maintaining overall ownership of delivery.
• Support the development and progression of junior team members through coaching, guidance and knowledge sharing.
• Foster a collaborative, solutions-focused culture across the project delivery team.

Systems & Continuous Improvement

• Champion the consistent use of our project management systems and processes.
• Work closely with the Operations team on the implementation and ongoing management of our internal cask database.
• Ensure the cask database is effectively utilised within the client delivery process, supporting efficient project planning, cask selection and client reporting.
• Identify opportunities to improve workflows, reporting and project delivery as the business scales.

About You

We're looking for someone with around 2-3 years' experience in project management, account management, client delivery or a similar role. You'll be someone who:

• Is highly organised and comfortable managing multiple projects simultaneously.
• Has strong commercial awareness and confidence working with budgets.
• Builds relationships naturally and communicates confidently with clients and suppliers.
• Has excellent attention to detail and takes pride in delivering high-quality work.
• Is proactive, solutions-focused and comfortable taking ownership.
• Can manage competing priorities and remain calm when things don't go to plan.
• Enjoys working in a fast-paced, entrepreneurial environment.
• Is excited by the opportunity to develop their career and take on greater responsibility.

Experience within luxury goods, hospitality, premium drinks, events, packaging or procurement would be advantageous, but isn't essential.

Salary & Benefits

Salary: £38,000–£43,000 depending on experience, with flexibility for an exceptional candidate.

Benefits include:

• 23 days annual leave plus public holidays
• Additional day of annual leave on your birthday 
• Company pension scheme
• Private healthcare, post completion of probationary period
• Annual performance review
• Company bonus structure 
• Professional development and training opportunities
• Opportunities to attend whisky tastings, events and client experiences
• Opportunities for international travel where relevant to client projects
• Clear progression towards a senior role as the business grows

Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Full-time jobs

Published at

10-08-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English