Wetstock Analyst

Job description

Role: Wetstock Analyst

Location: Horwich, BL6 6JW

Contract: Full-Time Hours / Permanent

Salary: Up to £38,000

Company: EG Group

About the Role:

EG Group is looking for an experienced Wetstock Analyst to join our Wetstock Management team. In this role, you will provide first and second-line support for Wetstock alarms, investigate complex issues, and play a key role in developing the capability of the wider team.

You will work closely with site operations, retail, and other internal stakeholders, acting as a point of escalation for Wetstock queries and helping to improve how alarm issues are managed across the business.

This is an excellent opportunity for someone with strong Wetstock or fuel retail experience who enjoys solving complex problems, sharing knowledge, and driving continuous improvement.

Why Join Cumberland Farms?

• Discretionary performance-based bonus scheme
• Grow your career – gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation
• Flexible working hours
• Hybrid working – up to 2 days per week from home (dependent on role and business needs)
• Salary Sacrifice Schemes – Cycle to Work and Car Scheme available
• Enhanced Maternity & Paternity leave
• Generous annual leave entitlement
• Annual leave buy back scheme – purchase up to 5 additional days
• Discounted gym membership – stay healthy and save on fitness costs
• One paid volunteering day per year
• Wellbeing facilities – space to relax and recharge
• Free secure on-site parking
• Dress Down Fridays
• Free VDU eye test

What you’ll be doing:

• Provide first and second-line support for Wetstock alarms, including ATG, SIR, CSLD, and leak detection.
• Investigate complex or unresolved alarm issues escalated from other team members.
• Train and upskill colleagues on alarm triage, Wetstock principles, and relevant tools.
• Help define, document, and continuously improve alarm handling processes and escalation criteria.
• Act as a key contact for Wetstock queries from site operations, retail, and other internal teams.
• Identify recurring alarm trends and support root-cause analysis and resolution.
• Represent the Wetstock team in cross-functional meetings and discussions.

This list is not exhaustive and may be added to or amended from time to time.

What we’re looking for:

• 3+ years' experience in Wetstock management, fuel retail operations, or a similar technical analyst role.
• Strong working knowledge of fuel monitoring systems and alarm types, including ATG, SIR, CSLD, and leak detection.
• Previous experience training, coaching, or mentoring colleagues.
• Excellent communication skills, with confidence managing stakeholders at varying levels of seniority.
• Strong analytical and problem-solving skills with a methodical approach to investigating issues.
• Comfortable documenting processes and identifying opportunities for continuous improvement.
• Proactive and solutions-focused, with the ability to work effectively in a fast-paced environment.

Who is Cumberland Farms?

Cumberland Farms, Inc. Was founded in 1939 and is based in Westborough, Massachusetts and operates as a convenience store and petroleum marketer. It also purchases, sells, leases, and manages commercial strip centers, gasoline stations, and retail outlets. The company offers its services through a network of retail stores, gas stations, and a support system, including petroleum and grocery distribution operations.

Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group

Extra information

Status

Open

Education Level

Secondary School

Location

Horwich

Type of Contract

Full-time jobs

Published at

20-08-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English