Head of Transformation, C&I and Utilities

• Partner with depot leadership teams to identify operational inefficiencies, performance gaps, and improvement opportunities
• Lead transformation programmes improving productivity, service delivery, customer experience, cost efficiency, and operational performance
• Develop and implement continuous improvement methodologies and best practices across the depot network
• Drive process standardisation while adapting to local operational requirements
• Establish performance improvement plans and monitor progress against objectives
• Build relationships with depot managers, regional leaders, and central support functions
• Coach and advise local teams on adopting new processes and ways of working
• Facilitate workshops and improvement initiatives across the network
• Influence stakeholders to gain buy-in for transformational change
• Analyse operational data, KPIs, trends, and business performance metrics
• Create actionable insights for evidence-based decision making
• Develop reporting frameworks and governance structures for transformation programmes
• Share lessons learned and best practices across the wider network
• Lead the planning, delivery, and embedding of transformation initiatives
• Manage risks, dependencies, and stakeholder impacts
• Foster innovation, accountability, and continuous improvement throughout the organisation

Requirements

• Significant experience leading operational transformation, change, or continuous improvement programmes within a multi-site environment
• Proven ability to deliver measurable operational and commercial improvements
• Strong understanding of operational performance management and KPI-driven environments
• Experience working directly with frontline and operational teams to drive business change
• Excellent stakeholder management and influencing skills
• Strong analytical and problem-solving capabilities with the ability to convert insight into action
• Demonstrated leadership of cross-functional projects and initiatives

Core Competencies

Demonstrates expertise in leading operational transformation and continuous improvement initiatives, with a strong focus on performance management, stakeholder engagement, and data-driven decision making. Proven ability to foster innovation and implement best practices across multi-site environments.