Band 8a- Deputy General Manager, Emergency Medicine

Search job vacancies

Did you know you can receive job alerts via WhatsApp?

Important: West Hertfordshire Teaching Hospitals NHS Trust does not charge any fees at any stage of the recruitment process, including job applications, sponsorship arrangements or employment offers.

If you receive a job offer or recruitment communication and are unsure whether it is genuine, please verify it using the contact details published on this website. Any request for payment should be treated as fraudulent.

Band 8a- Deputy General Manager, Emergency Medicine

Band 8a

Main area Emergency Medicine Grade Band 8a Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week Job ref 360-F-11496-A

Department name West Herts - General Staffing Site Watford General Hospital Town watford Salary £59,798 - £67,020 pa inc HCA Salary period Yearly Closing 20/08/2026 23:59

Job overview

Deputy General Manager – Acute Medicine

Be part of one of the most ambitious Urgent and Emergency Care teams in the NHS.

At West Hertfordshire Teaching Hospitals NHS Trust, our Emergency Medicine and Urgent Care services are recognised as national leaders in innovation, transformation and operational excellence. From pioneering digital solutions and AI-enabled patient pathways to leading to community diagnostics and integrated urgent care, we are challenging conventional thinking and shaping the future of urgent and emergency care.

Join us and help shape the next generation of Acute Medicine.

Main duties of the job

We are now looking for an exceptional Deputy General Manager to lead our Acute Medicine service into its next phase.

You will join a high-performing, ambitious and supportive Triumvirate that believes in empowering people, embracing innovation and delivering outstanding patient care. We are a team that leads from the front, values compassion as highly as performance, and creates an environment where talented individuals are trusted to make a difference.

This role offers the opportunity to:

• Lead operational performance across a dynamic Acute Medicine service.
• Develop innovative out-of-hours pathways that strengthen resilience and improve patient flow.
• Harness digital technology, predictive analytics and AI to transform workforce planning, capacity management and operational decision-making.
• Work alongside clinical leaders to maximise early discharge, reduce unnecessary length of stay and improve patient outcomes.
• Shape new models of care that integrate Acute Medicine with Emergency Medicine and the wider health and care system.
• Deliver large-scale transformation while maintaining an unwavering focus on quality, safety and patient experience.

Working for our organisation

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Detailed job description and main responsibilities

The Deputy General Manager (DGM) for Acute Medicine is responsible for providing tactical operational leadership across Acute Medicine, ensuring the safe, effective and efficient delivery of services whilst supporting patient flow across the wider Emergency Medicine footprint.

The post holder will lead the operational and business management of Acute Medicine, ensuring high-quality patient care is delivered within the resources available. They will work in partnership with the Clinical Director, Matron and clinical teams to deliver agreed performance standards, service improvements and strategic objectives.

The DGM is accountable for ensuring clear operational pathways are developed, implemented and continually refined to support efficient patient flow within Acute Medicine and across interfaces with the Emergency Department. They will ensure that pathways remain aligned with Trust policies, national guidance, and best practice, removing operational barriers that affect patient experience and performance.

The post holder will lead the development of robust operational systems that provide effective oversight during both normal working hours and out-of-hours periods, ensuring resilient escalation processes, clear operational ownership and timely decision-making.

Person specification

Education and qualifications:

• Education to degree level within a relevant area e.g. Management degree, clinical degree or equivalent experience.
• Post graduate management qualification or in the process of studying for.

Knowledge

• Strong understanding of the health and care sector including operational management.
• Comprehensive knowledge of national Urgent and Emergency Care (UEC) standards, KPIs and performance improvement methodologies.
• Experience of both primary and secondary care organisations. Project management skills.
• Prior experience of working across two or more organisational boundaries.

Experience

• Previous NHS experience.
• Experience operating at a senior organisational level.
• Experience of using numerical analysis in problem solving.
• Experience of budgetary Management.
• Experience of producing business Cases
• Comprehensive knowledge of national Urgent and Emergency Care (UEC) standards, KPIs and performance improvement methodologies.
• Demonstrable operational management experience, with experience managing large groups of staff.

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Debbie Fulcher Job title Deputy Divisional Manager Email address d.fulcher@nhs.net Telephone number 07747847453

If you have problems applying, contact

Address West Hertfordshire Hospitals NHS Trust
Recruitment Team
Watford General Hosptial
Vicarage Road
Watford
Hertfordshire
WD18 0HB
Telephone 07815425420