Apprentice Regional Membership Retention Assistant

Job description

The vacancy

Location
This role will be based in Unite's Cardiff, Pontypool or Swansea office in the Wales region
Apprenticeship
You will need to commit to completing a fully supported apprenticeship in Customer Services once you have completed your probation period. Training, support and coaching will be provided
Reports to
Senior Regional Administrator
Salary
Grade 4 - £34,203.00 per annum full time

(Rising to £36,595.00 per annum full time after 12 months in post)
Contract Type Permanent Hours Full-Time, 34 Hours Per Week Working Pattern Monday to Thursday 10am to 6pm and Friday 10am to 5pm Benefits
Include Annual Wellbeing Allowance and a Final Salary Pension Scheme

The purpose of this role is to maintain and increase membership retention levels whilst providing excellent customer service and actively promoting the benefits of Unite Trade Union membership to current and prospective members.

This role is being advertised internally and externally.

Applications are encouraged from people who are currently under-represented in the union. We therefore actively encourage women, Black people, Asian people, disabled people and LGBT+ people to apply.

Interested applicants are invited to apply by clicking on the green "Apply Now" button. A copy of the Job Description and Person Specification can be found in the documents section.

If you require recruitment materials in an alternative format, or a reasonable adjustment at any stage of the recruitment process, please contact us at recruitment@unitetheunion.org.

We are committed to making our recruitment process accessible and will consider and make reasonable adjustments where appropriate.

For any queries, please email recruitment@unitetheunion.org.

CVs are/are not accepted as part of the application.

Unite reserves the right to withdraw this role at any time.

Please be advised that the successful candidate may be required to undertake a DBS check as part of their pre-employment checks dependent on the nature of the role.

HR, Training & Development Department

Unite the Union

Unite is the union for the 21st century, meeting the greatest challenges facing working people today. It is a democratic and campaigning union, which fights back for employees in the workplace, protects workers' rights and takes trade unionism out to millions of unorganised workers.

It is a union that stands up for equality and advances members' interests on a political and national level. Unite is also active on a global scale building ever stronger links with trade unions around the world to confront the challenges of our globalised economy.

General Secretary message

Sharon Graham
Unite General Secretary

It is a great privilege to be elected as your General Secretary, on a clear mandate for positive change.

Unite members face a critical time. Many employers are emboldened, tactics such as "Fire and Rehire" are becoming increasingly common, jobs are under threat and pay rates are under attack.

I have been elected to do what it says on the trade union tin - fight for jobs, pay and conditions. Now is the time to build strong, effective trade unionism at every workplace.

The pledges made in my election manifesto will be delivered. The task of delivering on that begins immediately.

Visions and goals

A fighting back union, winning in the workplace

A campaigning union, making our voice heard

A growing union, organising for strength

A members' union, open and democratic

A united and tolerant union, which treats people with dignity and respect

A progressive union, a force for a fairer society

Extra information

Status

Open

Education Level

Secondary School

Location

Cardiff

Type of Contract

Full-time jobs

Published at

20-08-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No