Customer Service Specialist

Job description

Customer Support Specialist

Hybrid, based near Manchester Airport (2 days per week in the office)

£15.39 per hour

6 month contract

Must be able to start by 1st September

Monday - Friday (9.00 - 17.30)

Are you a customer-focused problem solver with experience in customer service? We're looking for a proactive Back Office Support Specialist to support customers, resolve enquiries and complaints, and work across multiple departments to deliver an outstanding customer experience.

Key Responsibilities

• Manage customer enquiries through CRM systems.
• Take ownership of customer complaints from start to resolution.
• Liaise with internal teams to resolve issues quickly and effectively.
• Process returns, credits and free-of-charge orders.
• Coordinate customer and material master data updates.
• Identify opportunities for process improvement.

What We're Looking For

• Strong customer service experience.
• SAP knowledge and understanding of Order-to-Cash processes.
• Excellent communication, organisation and problem-solving skills.
• High attention to detail and a proactive approach.
• Experience in manufacturing or customer experience environments is advantageous.
• Additional language skills, particularly French, are desirable.

Apply today if you're passionate about delivering exceptional customer experiences and driving continuous improvement

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester

Type of Contract

Full-time jobs

Published at

20-08-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English