CRM Analyst

Job description

The Role

This is a CRM Analytics & Insight Analyst position sitting inside the Digital team, reporting into the CRM Customer Engagement Manager. The job is focused specifically on measuring and improving CRM performance — analysing email and app campaign data, building and maintaining Tableau dashboards, evaluating A/B test results, and using customer segmentation to help target campaigns more effectively. It's a hands-on, delivery-focused analyst role rather than a management position, working closely with the CRM, Marketing, and wider Digital teams, with a strong emphasis on turning data into clear, actionable recommendations that senior stakeholders can act on quickly.

The Brand

This opportunity is with a major UK retailer with a well-established, growing Digital function that's investing heavily in its CRM programme. The business operates at genuine scale, with a customer base large enough to warrant dedicated analytics support purely for CRM performance, separate from broader digital or product analytics. It's a fast-paced, rapidly developing environment, and the team is described as growing and innovative — the kind of setting where someone can genuinely shape how CRM measurement and reporting evolves, rather than simply maintaining an existing process.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

21-08-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English