ICT Service Desk Operator - Career Graded Apprenticeship

Job description

College or university is not for everyone; some can't wait to get their career started. There is an alternative which sees you earning and learning at the same time. Get your career off to an early start; gaining recognised qualifications and a salary at the same time. At Powys County Council we've created a new career pathway that will allow you to start a rewarding career right now.
Our new Career Graded Apprenticeship Programme guarantees you a permanent position after the training is completed (subject to satisfactory completion of this initial period).
We presently have an exciting opportunity within our ICT Department within our End User Services team. Our ICT department are one of the many services that keep the authority running; making sure that Powys is a great place to work, live and visit. On a daily basis our
EUS team is the first point of contact for internal ICT service users across Powys County Council. As a modern organisation, Powys relies on high-quality ICT support to deliver effective services.
The successful individual will receive an opportunity to study towards a recognised ICT qualification across 2 years. As well as receiving a fantastic grounding in the industry and an understanding of how we operate, this could be a springboard into a number of exciting
opportunities in the future. As a member of the team you'd also have the opportunity to undertake a range of other duties and industry recognized Professional Qualifications relevant to your post.
As an ICT apprentice you'll enjoy a wide variety of tasks, working closely with more experienced professionals who will be only too happy to mentor and guide you through your formal qualification.
We're looking for bright, ambitious and enthusiastic individuals with an appetite for learning and who love working as part of a team. You'll need a good academic track record, excellent communication skills, and be able to demonstrate a keen interest in information and
communication technologies.
As a career graded apprenticeship, the salary will be as follows:
1st year Career Graded Trainee - 80% of the normal salary for the position, based on the bottom point of the job evaluated scale, subject to National Minimum Wage and National Living Wage provisions.
2nd year Career Graded Trainee 90% of the normal salary for the position, based on the bottom point of the job evaluated, scale subject to National Minimum Wage and National Living Wage
provisions.
Should you successfully meet the requirements of the appointment over the 2 year career graded training post, you will take up the permanent position on full pay.

Extra information

Status

Open

Education Level

Secondary School

Location

Llandrindod Wells

Type of Contract

Full-time jobs

Salary indication

Between £28,142 and £29,540 Per Year

Published at

21-08-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No