Front of House Regional Portfolio Operations Manager

Job description

Front of House Regional Portfolio Operations Manager

Manchester or Birmingham base

Renumeration: £45,000 - £50,000 plus an excellent benefits package to include a car allowance

Home-based with regular travel at least three times a week

We’re looking for an experienced and dynamic Front of House Portfolio Operations Manager to lead and develop a diverse portfolio of Front of House operations across the UK.

This is a fantastic opportunity for a customer-focused leader who thrives in a multi-site environment and is passionate about service excellence, people development and operational performance.

You’ll oversee a varied portfolio spanning commercial buildings, managing teams ranging from individual Front of House professionals to larger, multi-site teams. You’ll adapt your leadership approach to meet the needs of each location, while ensuring consistently high standards across the portfolio.

What you’ll be responsible for

• Leading and developing Front of House managers and teams across multiple locations
• Driving operational excellence, service standards and continuous improvement
• Building strong relationships with clients, stakeholders and building management teams
• Managing portfolio budgets, P&L and financial performance
• Monitoring and improving key performance indicators across financial, people and quality measures
• Supporting recruitment, onboarding, training, performance management and succession planning
• Mobilising new contracts, including supporting TUPE transfers where required
• Delivering engaging events and activations that enhance customer experience and support ESG objectives
• Ensuring compliance with health & safety, security, operational and company procedures
• Identifying opportunities for innovation, technology and best-practice improvements
• Representing the Front of House operation professionally at meetings, industry events and client engagements

About you

• At least 2 years’ experience managing Front of House operations, ideally across multiple sites and/or teams
• A background in luxury hospitality, 5-star environments, corporate services or a similarly high-service setting
• Proven experience leading, mentoring and developing teams
• Strong commercial and financial awareness, including experience managing budgets or P&L
• Excellent stakeholder management and relationship-building skills
• Experience handling HR processes, including investigations, performance management and sensitive employee matters
• Exceptional organisational skills and attention to detail
• A genuine passion for customer service and delivering excellence
• The ability to manage multiple priorities, contracts, locations and team dynamics
• A professional, adaptable and positive approach
• Strong Microsoft Office skills, including Word, Excel, PowerPoint and Teams

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester Area

Type of Contract

Full-time jobs

Published at

24-08-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English