BPO Programme Manager - Insurance

Job description

BPO Programme Manager - Insurance

£800-£900 per day - Outside IR35 - Hybrid

We are supporting a leading international insurance group looking for an experienced BPO & Programme Manager to help accelerate its operational transformation agenda.

The role will focus on building and delivering a pipeline of BPO, offshoring and automation opportunities across the Group, working closely with business leaders, outsourcing partners and the AI & Data team.

Key responsibilities:

• Identify, shape and deliver BPO, offshoring and automation opportunities
• Build business cases and prioritise the transformation pipeline
• Lead initiatives from assessment through transition and implementation
• Work with BPO/offshore partners to expand and optimise services
• Support the implementation of AI-driven opportunities into operational processes
• Develop future-state processes and Target Operating Models
• Track benefits, cost savings and delivery outcomes

We are looking for someone with strong experience in BPO Programme Management covering BPO/offshoring, automation, process optimisation and programme delivery.

Experience within insurance or financial services would be highly advantageous.

This is a hands-on transformation role for someone who can identify the opportunity, shape the solution and drive it through to delivery.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

26-08-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English