General Manager

12 Market Place, Redditch, B98 8AA, UNITED KINGDOM

Location: Popzone & Gorgeous Redditch, 12 Market Place, Redditch, B98 8AA
Reports To: Head of Operations
Salary: Competitive, dependent on experience

About the Venue

We are recruiting an experienced and driven General Manager to lead Popzone & Gorgeous Redditch.

This is a busy late-night venue with a strong events calendar and high weekend footfall. This is a hands-on senior management position suited to someone who thrives in a fast-paced, high-energy environment and has proven experience managing licensed premises, late-night trading and large teams.

We are looking for someone who can take full ownership of the venue, lead from the front and consistently deliver high standards across operations, compliance, customer experience and commercial performance.

The Role

As General Manager, you will have overall responsibility for the day-to-day operation and performance of the venue, ensuring it operates safely, legally, profitably and to a consistently high standard.

Key responsibilities will include:

Full operational management of the venue

Leading, developing, training and motivating the management and staff teams

Recruiting and developing a strong, reliable venue team

Delivering excellent customer service and a safe, welcoming environment

Driving sales, footfall and overall venue performance

Managing staff rotas, payroll and labour costs within agreed budgets

Managing stock control, ordering, stocktakes, wastage and GP margins

Ensuring full compliance with premises licence conditions, licensing objectives, health & safety requirements and company policies

Maintaining high standards of cleanliness, presentation and maintenance throughout the venue

Working closely with security teams, Pubwatch, local authorities and other relevant agencies

Planning and delivering successful events, promotions and themed nights

Supporting and implementing venue marketing and promotional activity

Monitoring venue performance and providing regular management reports

Handling customer complaints, incidents and challenging situations professionally and confidently

Maintaining accurate compliance, incident and operational records

Leading by example during late-night trading and peak weekend periods

The Ideal Candidate

We are looking for an experienced hospitality professional who is commercially focused, operationally strong and confident leading a late-night venue.

The successful candidate should have:

Proven experience as a General Manager or senior manager within a nightclub, late-night bar or high-volume hospitality venue

Strong knowledge and understanding of UK licensing law and licensing objectives

A valid Personal Licence issued under the Licensing Act 2003

Strong leadership and people-management skills

Experience managing rotas, payroll, labour budgets and staffing levels

Good understanding of stock management, GP margins and cost control

A strong commercial mindset with the ability to identify opportunities to increase sales and profitability

Confidence dealing with security teams and managing incidents during late-night trading

Excellent communication and organisational skills

The ability to remain calm and make effective decisions under pressure

A proactive, hands-on management style

Flexibility to work evenings, late nights, weekends and key trading periods

A full UK driving licence would be advantageous

What We Offer

Competitive salary, dependent on experience

Company pension

Senior management responsibility for an established late-night venue

Opportunities for professional development and progression

Support from the Head of Operations and senior management team

The opportunity to have a genuine impact on the growth and performance of the venue

Working Pattern

This is a full-time management position and requires flexibility around the needs of the business. The successful candidate must be comfortable working late nights, weekends, bank holidays and key events, including being present during peak trading periods.

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience