ServiceNow Mapping Product Lead

Job description

For one of our enterprise clients, we are searching for an experienced ServiceNow Mapping Product Lead to join a large-scale digital transformation programme. This is an exciting opportunity to take ownership of a globally significant ServiceNow Service Mapping capability, working across enterprise infrastructure, cloud platforms, applications, networks, manufacturing systems, and business services.

Key Responsibilities & Deliverables:

• Own the Service Mapping product roadmap, strategy, governance, and adoption.
• Lead enterprise-wide ServiceNow Service Mapping implementations and enhancements.
• Define standards for service modelling, onboarding, ownership, and data quality.
• Drive alignment across CMDB, Discovery, CSDM, ITSM, and ITOM initiatives.
• Partner with technical and business stakeholders to improve service visibility and operational effectiveness.

Required Skills & Competencies:

• 5-8+ years of experience working with the ServiceNow platform.
• Minimum 5 years of experience leading CMDB, Discovery, Service Mapping, or ITOM capabilities within large enterprise environments.
• Proven track record delivering enterprise-scale ServiceNow Service Mapping implementations.
• Strong experience managing large and complex CMDB environments.
• Experience working with global systems integrators, implementation partners, and third-party service providers.
• Strong knowledge of ServiceNow ITOM, Service Mapping, CSDM , and ITSM processes.

• Location: Hybrid
• Hours Per Week: 40
• Contract Role
• Duration: 6 months

Extra information

Status

Open

Education Level

Secondary School

Location

England

Type of Contract

Full-time jobs

Published at

01-09-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English