Call Centre Coach

Job description

Call Centre Coach
Peterborough
Help transform customer conversations and build high-performing teams.
We're looking for an experienced Call Centre Coach to develop Team Managers and Customer Service Representatives through effective coaching, call reviews and performance support.
You'll bring:
Contact centre coaching experience
Strong communication and feedback skills
Financial services experience (Life & Pensions preferred)
Passion for developing people and improving customer outcomes
You'll help:
Improve customer experience and quality
Develop call control and objection handling skills
Support Team Managers in building coaching capability
Drive continuous improvement across operational teams
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Extra information

Status

Open

Education Level

Secondary School

Location

Peterborough

Type of Contract

Full-time jobs

Published at

03-09-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English