Russian Customer Service Advisor

Job description

Russian Speaking Customer Service Advisor
Edinburgh Office Based
£26,800
MondayFriday, 8:00am4:30pm
Love travel? Fluent in Russian? Ready to build a career in customer service?
Were looking for a Russian Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.
If youre passionate about delivering exceptional service and want to work in a role where no two days are the samethis could be for you.
Whats in it for you?
33 days annual leave
Monthly performance-based bonus
Free on-site gym
Health cash plan
Employee wellbeing & assistance programme
Enhanced sick pay
Enhanced maternity, paternity & adoption policies
Ongoing training & career development
Regular team events & incentives
Refer-a-friend bonus scheme
The Role
As a Russian Speaking Customer Service Advisor, youll be the first point of contact for customers, supporting them with travel-related queries across multiple channels.
Your day-to-day will include:
Handling customer enquiries via phone, email, and live chat
Providing solutions with empathy, professionalism, and efficiency
Building rapport and delivering a personalised customer experience
Staying up to date with company promotions and policies
Working collaboratively with your team and contributing to a positive environment
What were looking for
Fluent Russian and English (essential)
Previous customer service experience
Strong communication and interpersonal skills
Confident using Microsoft Office and handling written communication
A calm, solution-focused approach under pressure
Positive attitude with a genuine passion for helping customers
Why apply?
This is more than just a customer service role, its a chance to join a company that invests in its people, offers real progression, and creates a workplace where youll feel valued every day.
Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.
Russian Customer Service Advisor Russian Customer Service Advisor Russian Customer Service Advisor Russian Customer Service Advisor Russian Customer Service Advisor

Extra information

Status

Open

Education Level

Secondary School

Location

Bonnyrigg

Type of Contract

Full-time jobs

Published at

17-09-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English