Chief Clinical Information Officer

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.

Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job overview

Lead Digital Transformation That Transforms Care – We are on an ambitious journey to deliver the right care, at the right time, in the right place – every time. We are now seeking an exceptional Chief Clinical Information Officer (CCIO) to lead this transformation from a clinical perspective.

This is a pivotal clinical leadership role, working in partnership with the Chief Information Officer to shape and deliver NWAS’ digital future. You will provide strategic clinical leadership for digital transformation, ensuring technology, data and innovation directly improve patient safety, clinical quality, and operational performance.

Main duties of the job

You will be at the forefront of delivering a digitally enabled care model, helping NWAS:

• Use data and digital tools to improve clinical decision-making and outcomes
• Enable more coordinated and responsive care pathways across systems
• Embed continuous innovation and improvement into frontline practice

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

We are seeking a senior clinical leader who

• Is a registered healthcare professional with significant leadership experience in urgent and emergency care
• Has a strong track record of leading large-scale digital transformation and service redesign
• Can bridge clinical, operational and digital domains with credibility and influence
• Demonstrates strategic thinking, innovation, and systems leadership
• Is passionate about improving patient outcomes through technology and data

Above all, you will be someone who can translate vision into delivery, bringing people with you to embed sustainable change.

Assessment Centre and Professional Discussions will take place on 2nd October 2026.

Person specification

Values and Behavious

• Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Experience

• Registered healthcare professional with significant years post qualification experience in the pre-hospital urgent and emergency care setting
• Significant clinical leadership experience within the pre-hospital urgent and emergency care setting
• Experience in redesigning clinical workflows and implementing technology-enabled care models
• Experience of using information, data and analytics, standards, and harnessing technology to drive service improvement, access to services
• Experience of changing organisational culture and enhancing the image of digital services
• Experience in managing clinical risk and ensuring digital safety in healthcare environments
• Proven track record of successful large scale digital project and programme delivery within a structured programme management environment
• Proven track record of working across organisational boundaries to deliver strategic change
• Involvement in regional or national digital health programmes or networks
• Understanding of clinical governance, patient safety and quality improvement frameworks
• Graduate of the NHS Digital Academy or agreement to undertake the qualification within 12 months of appointment
• Evidence of significant and continual professional development
• Post graduate qualification in Clinical informatics, Health Informatics, Digital health or equivalent

Qualification and Knowledge

• Registered Health Care Professional e.g. A Paramedic or Nurse with current registration with a relevant professional body
• Educated to master’s degree/post graduate level (or equivalent professional knowledge and experience)
• Knowledge of the NHS, social care, and political environment, with extensive knowledge of the Urgent and Emergency Care system, especially 999 and IUC,
• In-depth knowledge of NHS Digital transformation strategies and clinical informatics
• Knowledge of digital health technologies including electronic patient records, clinical decision support systems and mobile health apps
• Demonstrates excellent strategic clinical and digital leadership in the pre-hospital urgent and emergency care setting, with the ability to enthuse motivate and involve individuals and multi-disciplinary teams.
• Ability to lead complex clinical digital transformation programme across multidisciplinary teams and organisational boundaries
• Skilled in translating clinical and operational needs into digital solutions, including redesigning care pathways, optimising workflows, improve service delivery and embedding new technologies
• Strong understanding of digital clinical safety standards (DCB0129/DCB0160) and information governance principles including the Caldicott principles
• Able to analyse complex data and evidence to inform decision making
• Excellent interpersonal and communication skills to build effective working relationships, influence and collaborate with clinical, operational and digital stakeholders across organisational boundaries and at all levels.
• Responsible for design, creation and implementation of policies and strategies across the organisation.
• Ability to proactively identify and implement innovative digital solutions that enhance clinical practice, patient experience and safety.
• Able to produce concise / clear technical and non-technical reports / papers to Board level
• Demonstrable compassionate and inclusive leadership
• Experience in the application of HR processes
• Demonstrable experience of line management responsibilities

Values and Behaviours

• Being at our best – professional and adaptable and takes pride in work
• Making a difference – act with compassion, kindness and integrity towards everyone

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

A valid right to work and identity check

Reference checks -Thiswill cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.