Senior Legal Counsel - Consumer Affairs & E-Commerce

Job description

An exciting opportunity has arisen for an experienced consumer and e-commerce lawyer to join a leading international consumer-facing business operating across digital platforms, live experiences and online services.

This role sits within a highly regarded legal team and offers the opportunity to work on a broad range of consumer, regulatory and digital product matters across multiple international markets.

The successful candidate will play a key role in shaping the customer experience, supporting product innovation and ensuring compliance with evolving consumer protection requirements.

The Role

You will provide commercial legal advice on a wide variety of consumer-facing matters, including:

• Consumer protection and e-commerce regulation
• Online terms and conditions, policies and customer communications
• Digital products, websites and mobile applications
• Marketing, promotions and advertising compliance
• Customer experience and consumer complaints processes
• Accessibility and consumer-facing regulatory requirements
• New product launches and digital initiatives
• Monitoring legal and regulatory developments across multiple jurisdictions
• Advising senior stakeholders on legal risk and regulatory strategy

This is a highly visible role requiring close collaboration with product, customer experience, commercial, marketing and operational teams across the business.

About You

We are keen to speak with lawyers who possess:

• Qualification as a solicitor in England & Wales (or equivalent jurisdiction)
• Approximately 7-10 years' PQE
• Strong consumer law and e-commerce experience
• Experience advising businesses with large consumer customer bases
• Excellent drafting and negotiation skills
• A pragmatic and solutions-focused approach
• Strong stakeholder management capabilities
• Experience operating within a fast-paced and dynamic commercial environment

Backgrounds of Interest

Candidates are likely to come from leading consumer technology, digital platform, travel, ticketing, entertainment, marketplace, fintech or e-commerce businesses.

Particular interest in lawyers with experience advising on online customer journeys, digital consumer products, marketplace regulation, payments, subscriptions, customer terms, marketing compliance and consumer-facing regulatory matters.

Why Apply?

• High-profile international consumer brand
• Broad and varied advisory remit
• Significant stakeholder exposure
• Commercial and strategic role
• Collaborative and high-calibre legal team
• Excellent long-term career development opportunities

For a confidential discussion, please get in touch directly.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

05-09-2026

Profession type

Sport / Adventure

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English