Job description
- Role - Facilities Manager - Customer Service Supervisor
- Location - Farnborough until January 2027, then Ditton Park
- Salary - £45K + Annual bonus
Key Skills :-
- Proven experience leading and developing teams within a service operations, facilities management, engineering support or similar operational environment.
- Strong people management
- Excellent communication and stakeholder management skills, with the ability to build effective relationships with customers and colleagues at all levels.
- Scheduling of facilities engineering tasks
- Risk reporting
- Knowledge of SLA management, customer reporting and strategic account support.
The role :-
- We are looking for an experienced Customer Service Supervisor with a back-ground or understanding of facilities management.
- Act as the escalation point for operational and customer service issues, ensuring effective resolution and a positive customer experience.
- Oversee service administration activities, including engineer scheduling and dispatch, maintenance planning, invoicing, quotations and service documentation.
- Manage team performance, workload planning, attendance and resources to ensure service levels and operational priorities are consistently achieved.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Southampton
- Type of Contract
- Full-time jobs
- Published at
- 08-09-2026
- Profession type
- Management
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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