Marketing & Customer Support Manager

Job description

Are you a commercially minded marketing professional who wants more than simply delivering a marketing plan someone else has written? If so, our client would love to hear from you!

Submit your CV and any additional required information after you have read this description by clicking on the application button.
Marketing & Customer Support Manager
Birmingham | Office-Based | Full-Time
£35,000 + Performance Bonus
You must have right to work in the UK for the next 5 years.
This is an opportunity to take ownership of the marketing function within a growing business, shape the strategy, generate measurable commercial opportunities and lead a small junior team.
You'll work closely with the Managing Director, identifying where the business should focus its marketing activity, building campaigns that generate qualified leads and continually improving what works.
Alongside marketing, you'll oversee the customer support function, helping ensure customers receive a responsive, organised and professional experience.
What You'll Be Doing
Developing and delivering the annual marketing strategy, activity plan and budget
Generating qualified commercial enquiries through PPC, SEO, email, social media, content, events, partnerships and targeted campaigns
Managing and improving Google Ads, Microsoft Ads, landing pages and website conversion
Identifying new customer segments, lead-generation opportunities, partnerships and routes to market
Reporting on marketing-sourced enquiries, pipeline, conversion, cost per lead and ROI
Reviewing campaign performance and deciding what should be improved, changed or stopped
Managing exhibitions and events from planning and promotion through to lead capture, follow-up and ROI
Overseeing website content, SEO, social media, email campaigns, case studies and marketing materials
Managing the day-to-day customer support function and identifying opportunities to improve customer experience
Coordinating client content, graphics and marketing deployment requirements
Leading, training and developing three junior Marketing/Customer Support team members
Presenting new commercial marketing ideas and recommendations directly to senior management
About You
Our client is looking for someone who can combine hands-on marketing delivery with commercial thinking.
You'll be comfortable taking responsibility for results, analysing performance and making recommendations rather than waiting to be told what to do next.
You should have experience across several areas of marketing, which may include:
Lead generation and demand generation
PPC and digital marketing
SEO and website conversion
Email and content marketing
Campaign planning and performance reporting
Exhibitions and events
Customer communications
Managing or mentoring junior team members
Most importantly, you'll understand that successful marketing is about generating meaningful commercial results rather than simply increasing activity.
What's On Offer?
Annual performance-based bonus
Annual pay reviews
Company pension
20 days' holiday plus bank holidays
The opportunity to take genuine ownership of the marketing function
Direct involvement in commercial strategy and business growth
Responsibility for developing your own junior team
A friendly, close-knit working environment
The opportunity to work with and alongside major industry brands including Samsung, Philips and LG
Ready to Make an Impact?
If you're looking for a Marketing Manager role where you can influence strategy, test new ideas and see the commercial impact of your work, click Apply today and check your inbox for an email with further information about tailoring your application and providing any supporting information.
No agencies, please. Xohmjla
Other suitable skills and experience include: Marketing Manager, Demand Generation Manager, Digital Marketing Manager, Marketing & Communications Manager, MarComms Manager, Lead Generation Manager, Commercial Marketing Manager, Marketing Executive, Customer Experience Manager, Marketing Jobs Birmingham.

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

19-09-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English