Luxury Showroom Sales Advisor

Job description

Who We Are: ?

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces.
Due to continued growth, we are looking for a Sales Advisor to join our showroom team in Tunbridge Wells. This is an exciting opportunity for a confident, customer-focused individual who enjoys building relationships, delivering exceptional service and helping customers bring their interior projects to life.
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Salary: £26,000 - £28,000 per annum plus performance bonus (max OTE £34,200)
Working hours: Full-time, 37 hours per week
Location: Quorn Stone Showroom, 17 High Street, Tunbridge Wells, Kent, TN1 1UT

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Benefits

We Offer:

A friendly and welcoming team environment
Competitive salary package
Paid training and development opportunities
Employee Assistance Programme
Competitive holiday allowance
Enhanced parental leave
Company pension scheme
Healthcare cash plan (Simply Health)
Employee, friends, and family discount on Quorn Stone products
Wellbeing initiatives, including Mental Health First Aiders
Company events
Free on-site parking
Sick pay
2 volunteering days per year
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The Role:

As a Sales Advisor, you will play an important role within our Tunbridge Wells showroom team, supporting customers throughout their journey with Quorn Stone.
From the initial enquiry through to quotation, purchase and aftersales support, you will provide a high level of customer service while offering knowledgeable advice on our products. The sales process can begin over the phone, by email or face-to-face in the showroom, so excellent communication skills and attention to detail are essential.
This is a varied and fast-paced role where you will need to be highly organised, proactive and able to prioritise competing demands. You will build strong relationships with customers, understand their requirements and provide advice on product suitability, sizing and pricing, whilst bringing a natural flair for interiors and design.
You will work closely with the wider showroom team and Showroom Manager to ensure every customer receives a professional, friendly and memorable experience.

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What You Will Be Doing:

Sales & Customer Service Answering incoming sales calls and responding to customer enquiries
Making outbound calls to our customer database
Welcoming customers into the showroom and providing a professional and friendly experience
Building strong relationships with customers throughout the sales process
Guiding customers from their initial enquiry through to purchase and aftersales
Providing advice on product suitability, sizing and pricing
Providing technical and design advice where appropriate
Creating accurate quotations and processing payments
Arranging deliveries and providing outstanding aftersales service
Resolving customer queries professionally and efficiently
Confirming showroom appointments with customers ahead of their arrival
Showroom & Administration Updating the CRM system with relevant customer information and daily activity
Arranging samples to be dispatched to customers
Supporting the wider showroom team with day-to-day activities
Maintaining a clean, organised and welcoming showroom environment
Providing refreshments to customers during showroom appointments
Ensuring customers receive the highest level of service throughout their visit
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To Be an Excellent Sales Advisor, You Will Need:
Previous experience working in a sales environment
Strong customer service skills and a genuine passion for delivering an excellent customer experience
Excellent communication skills, both written and verbal
Confidence communicating with customers over the phone, by email and face-to-face
Excellent attention to detail, particularly when communicating with customers in writing
Strong organisational skills and the ability to prioritise multiple tasks effectively
A self-motivated and proactive approach to your work
Enthusiasm and a hands-on attitude this is a busy and fast-paced environment
The ability to work well as part of a team while also taking ownership of your responsibilities
Strong sales skills and the ability to build relationships with customers
Experience using a CRM system
Familiarity with Microsoft Office
A strong customer focus and a professional approach
A natural flair for interiors and an interest in design
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Desirable:

Previous experience within the luxury goods market
Previous showroom sales experience
Knowledge or experience within interiors, design or a related sector
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Industry experience is a bonus, but not essential. We are looking for someone who is confident working in a customer-focused sales environment, highly organised and genuinely passionate about delivering an exceptional experience.
If you're an enthusiastic and motivated sales professional who enjoys building relationships, working at pace and helping customers find the perfect products for their projects, we'd love to hear from you.
At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. Xohmjla If you're excited about the role but don't meet every requirement, we still encourage you to apply.

Extra information

Status

Open

Education Level

Secondary School

Location

Royal Tunbridge Wells

Type of Contract

Full-time jobs

Published at

10-09-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English