Maternity Cover Customer Account & Operations Coordinator

Job description

Woodford Green | £27,500 pa | Immediate Start | Maternity Cover to 31 December 2027

Are you organised, proactive and great with people? Do you enjoy a fast-paced environment where no two days are quite the same?

Mangrove Global is looking for a Customer Account & Operations Coordinator to join our team and play a key role in keeping our customers, internal teams and external partners connected and our day-to-day operations running smoothly.

This is a hands-on, varied role where attention to detail, communication and taking ownership really matter. You’ll be working across Customer Service, Sales, Finance, Purchasing and Logistics, making sure everything happens when it should — and stepping in quickly when it doesn’t!

• Look after customer accounts, ensuring excellent service from order through to delivery.
• Set up new customers on NAV and process sample invoices accurately and promptly.
• Coordinate customer collections, including collection notes and subsequent credit notes.
• Keep deliveries on track, liaising with Bond and transport partners to resolve issues quickly.
• Keep customers and Account Managers informed of any delays or changes, managing expectations proactively.
• Flag and communicate stock issues, working closely with Purchasing and Logistics.
• Update deals and contracts received from Sales on NAV.
• Process retro requests and invoices, ensuring everything is accurate and correctly allocated.
• Work closely with Finance on retro invoicing and brand allocations.
• Keep invoice trackers and supporting documentation up to date.
• Support POS stock control and maintain accurate records.

We're looking for someone who is reliable, switched-on and takes pride in getting things right.

You'll be someone who:

• Is highly organised with excellent attention to detail.
• Can juggle multiple priorities without losing sight of deadlines.
• Remains calm, professional and positive when things get busy.
• Takes ownership and doesn't wait to be asked to solve a problem.
• Uses initiative and good judgement to get things moving.
• Has excellent communication skills and enjoys working with people.
• Is confident working across different teams and building strong relationships.
• Enjoys working in a fast-paced, collaborative environment.

This is a fantastic opportunity to join a dynamic business in a role where you'll genuinely make a difference every day.

You'll have the opportunity to work across multiple areas of the business, develop your commercial and operational experience, and become a key part of the team.

If you're someone who gets things done, loves being organised and enjoys delivering great customer service, we'd love to hear from you.

Salary: £27,500 per annum

Location: Woodford Green

Contract: Maternity Cover

Start: Immediate

Duration: To 31 December 2027

Ready to make an impact? Apply now!

Extra information

Status

Open

Education Level

Secondary School

Location

Woodford Green

Type of Contract

Full-time jobs

Published at

12-09-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English