Operations Manager

Job description

OPERATIONS MANAGER

Charlotte Simone · London (On-site) · Full time · Competitve Salary, dependent on experience

ABOUT CHARLOTTE SIMONE

Charlotte Simone is a direct-to-consumer fashion brand built around a Drop model. With just three Drops a year, the brand designs seasonless styles made to last a lifetime.

THE ROLE

We are looking for an Operations Manager to run the day-to-day operational engine of Charlotte Simone: production, fulfilment, stock, suppliers, customer service, and the moving parts that make each Drop land. You will work closely with our senior leadership in a small, founder-led team.

We are a small team, and this is a hands-on role in the fullest sense. One day you might be chasing a factory delivery or untangling a shipping issue, the next you might be in the warehouse getting a Drop out the door. We need someone who enjoys owning the detail and making things run.

This is a brilliant role for someone with solid operations experience in a D2C or ecommerce brand who wants real breadth and responsibility early, with room to grow as the business does.

KEY RESPONSIBILITIES

Operations & Fulfilment

• Run logistics and order fulfilment day-to-day, keeping delivery standards high.
• Manage stock control, supplier coordination, and warehousing, including global shipping.
• Coordinate Drop launches operationally: stock readiness, dispatch, and post-launch resolution.
• Track factory timelines and flag risks to cost and schedule early.

Customer & Admin

• Run customer service and enquiries alongside the wider team, maintaining brand tone and response standards.
• Handle day-to-day operational admin and supplier invoicing, liaising with our accountants.

Process & Support

• Improve internal processes and bring structure to a fast-moving environment.
• Support digital advertising operations, including tracking and reporting on performance.
• Help onboard and coordinate interns and junior team members.

WHAT WE'RE LOOKING FOR

• 5+ years of operations experience, ideally in a D2C, ecommerce, or fashion brand.
• Organised, reliable, and calm under pressure, with strong attention to detail.
• Hands-on by instinct, with no task too small, especially around a Drop.
• Comfortable with ecommerce platforms and social-first retail (we are not a traditional wholesale business).
• A clear communicator with suppliers, customers, and a small, close-knit team.
• Low ego, discreet, and happy working directly with a Founder.

LOCATION & TERMS

London, office based, full time. Competitive salary, dependent on experience.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

13-09-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English