Head of Operations / General Manager

Role: General Manager / Head of Operations

Company: One of the UK's leading full-service podcast marketing agencies

Contract: permanent

Salary: approx £70k - £80k salary, dependent on experience

Location: Hybrid working with a London base

A first-ever General Manager / Head of Operations hire for a small, ambitious agency at a pivotal growth stage. This is a genuine senior leadership role owning day-to-day operations, with a potential path to Managing Director as the business scales.

You might already be a General Manager, Operations Director, Agency Director or Head of Operations. Or you could be a strong senior leader in an agency, production company or media business, ready for the next step up. Podcast experience isn't essential - what matters is commercial sharpness, sound judgement and a genuine appetite for helping teams perform.

Core remit

• Day-to-day agency operations, delivery and process
• Team leadership - recruitment, development, performance
• Commercial performance - forecasting, resourcing, profitability
• Client success and senior escalation
• Strategic input alongside the founders on future growth

What you'll bring

• Experience leading operations within an agency, media business or similarly fast-paced creative organisation
• A track record of building and developing high-performing teams
• Strong commercial awareness and confidence with budgets, forecasts and reporting
• Excellent organisational skills and the ambition to grow into a broader leadership role as the company scales

Why join

A rare chance to join a respected agency at a pivotal point in its growth, working directly with the founders and helping shape the business rather than stepping into something already built.

Benefits

• Private medical and dental insurance
• Competitive workplace pension
• Flexible working
• 28 days' holiday plus bank holidays
• Significant scope for progression as the business grows

As a proud champion of diversity and equality in production, we encourage you to tell us if you belong to any marginalised or under-represented group in the industry - be that race, disability, sexuality, gender, socio-economic background or religion, or if you have any other personal circumstance we can support you with eg jobsharing / flexible working requirement. We will not disclose this information to our clients without talking to you about it first, and your application will in no way be affected