Operations Manager

Job description

We are currently hiring for an Operations Manager to join a Public Private Partnership (PPP) team delivering student accommodation on a university campus in Hertfordshire.

The project covers the design, construction, financing, operation, and maintenance of a significant student residence portfolio across a long-term concession period.

The Operations Manager reports to the CEO and oversees the Project Admin and Marketing Manager functions within the core team. The role takes day-to-day ownership of service delivery across the estate, managing outsourced FM providers, asset performance, compliance, maintenance programmes, and stakeholder relationships.

Key responsibilities:

• Managing FM service partners and operational performance
• Ensuring statutory compliance, PPM delivery, and defect resolution
• Supporting lifecycle planning and improvement projects
• Monitoring PPP/PFI contractual obligations and governance requirements
• Managing budgets, reporting, and stakeholder communications
• Acting as key operational liaison with the university and other stakeholders
• Supporting ESG initiatives and responding to operational incidents as required

Essential:

• Background in Operations, Contracts, Estates, or Head of Services roles
• Experience in a PPP/PFI, FM, or complex estates environment
• Strong contractual and commercial awareness
• Proven facilities and asset management experience
• Ability to build effective relationships with universities, FM contractors, boards, and internal stakeholders

Desirable:

• Higher Education or student accommodation experience
• Social infrastructure or residential estates background
• Broader PPP/PFI exposure outside Higher Education

Package:

• Salary: Up to £56,000
• Hours: 37.5 hours per week, Monday to Friday
• Location: Hertfordshire - hybrid, up to 2 days per week WFH
• Benefits: 25 days annual leave + bank holidays, life insurance scheme, pension scheme (up to 9% employer contribution), private medical (incl. Dental and optical), EAP, salary sacrifice schemes, gym and retailer discounts, gym and retailer discounts

Extra information

Status

Open

Education Level

Secondary School

Location

Hertfordshire

Type of Contract

Full-time jobs

Published at

17-09-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English