Resource Management Specialist

Job description

Direct applicants only

Konversational is a boutique consultancy helping organizations accelerate digital transformation through the ServiceNow platform.

We are looking for a highly organized Resource Management Specialist to support the day-to-day coordination of our consulting resources: from identifying skills gaps across our consultant pool, through project allocations and bringing new capacity on board, to reporting and ServiceNow Partner Success administration.

Why work with us?

We are a rapidly growing Elite ServiceNow Partner with ambitious plans and a strong focus on customer experience and AI transformation. You will work with experienced colleagues, support a varied project portfolio, and play an important role in keeping our delivery operations running effectively.

About you:

• You are organized, process-driven, and comfortable managing several administrative workstreams at the same time.
• You communicate clearly, pay close attention to detail, and work well with senior stakeholders, consultants, and delivery teams.
• You are confident working with reporting tools, spreadsheets, project trackers, and structured processes.

You will be doing things like:

• Coordinating consultant allocations, project resourcing, and resource availability.
• Maintaining resourcing plans, utilization data, forecasts, trackers, and reports.
• Supporting the full resourcing lifecycle, from identifying skills gaps in the consultant pool through to coordinating the logistics of bringing new capacity on board.
• Monitoring skills, certifications, leave, timecards, and resourcing risks.
• Supporting project portfolio reporting and delivery administration.
• Administering ServiceNow Partner Portal, certifications, and partner success activity.

You are the person we are looking for if you have:

• 2+ years of experience in resource management, scheduling, delivery operations, or a similar operational support role.
• Strong organizational and administrative skills.
• Confidence using Excel, reporting tools, and project tracking systems.
• Excellent attention to detail and professional communication skills.
• Sound judgement when handling confidential people and commercial information.
• Experience with ServiceNow is nice to have.

Life at Konversational.

We work hard, support one another, and give our people the opportunity to make a meaningful contribution as the business grows. Most importantly, we treat our people equally and fairly and provide the trust and support they need to succeed.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

17-09-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English