Customer Service Advisor

Job description

We are currently recruiting for a Aftersales Administrator to be based at the offices in Denbigh

This is a fantastic opportunity for a highly organised individual to take on this essential supportive role within the Aftersales Department. This is a multi-faceted role involving the planning of our customer deliveries and service visits and dealing with customer queries.

The main objective of this role is:

• To deliver high levels of excellent aftersales service to all customers.
• To deal with and resolve customer queries and complaints from the beginning to reaching amicable resolution in a timely, proactive and efficient manner.
• To provide assistance, instruction, paperwork and administration support in relation to the delivery and service of customer products.

Other aspects of this busy role will involve:

• Ensuring all customer queries are responded to and dealt with in a timely and professional manner. Keeping the customer abreast and updated of all progress each step of the way.
• To investigate customer complaints or queries and to take ownership / responsibility of all matters until successfully concluded, ensuring that customer records are kept up to date on the companys internal database.
• To respond to customer letters/correspondence and acknowledge accordingly.
• To liaise with our customers to arrange the delivery of their products or for a service engineer to visit them following a request they may have made.
• For the full Job Description, please contact the HR department

This is a demanding role that requires candidates to have / be:

• A positive work ethic and excellent communication skills at all levels ~ the majority of this role will be phone based with our customers, so a good phone manner is essential;
• The ability to think on your feet and make decisions is essential for this role;
• A hard working team player that is reliable, trustworthy and has excellent organisational skills;
• A proven track record in effectively handing customer queries;

The working hours for this role are full time, working 32 hours a week

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Free parking
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Please also apply if you have experience in; Customer Service, Administration, Aftersales Administrator, Telephonist

Extra information

Status

Open

Education Level

Secondary School

Location

Ystrad

Type of Contract

Full-time jobs

Salary indication

£13.00 Per Hour

Published at

17-09-2026

Profession type

Admin / Secretarial

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English