Customer Service Advisor

Job description

Job Description

Connect Appointments is recruiting a Customer Service Advisor to join an established logistics business based in Glenrothes.

Our client is an award-winning, family-run logistics company offering same day, next day and international delivery services from their Fife base. This is a varied, customer-facing role at the heart of a busy operation, taking orders and dealing with customers day to day.

What's on offer?

• Full-time permanent position
• Monday to Friday, 10am to 6pm
• Every third Saturday, 6am to 11am
• Paid at 13 per hour

As a Customer Service Advisor, your duties will include:

• Answering incoming calls and taking customer orders accurately
• Handling customer enquiries by phone and email
• Tracking consignments and updating customers on delivery progress
• Resolving delivery queries promptly and professionally
• Liaising with drivers, depot staff and other departments
• Maintaining accurate records and keeping company systems up to date

To be considered as a Customer Service Advisor, you will need:

• Previous experience in a customer service or customer-facing role
• Excellent communication skills with a positive, professional telephone manner
• Good organisational skills and the ability to manage your own workload
• Confident using Microsoft Office, including Outlook, Word and Excel
• Experience within logistics, transport or a delivery environment is advantageous

Interested in this Customer Service Advisor role? Apply now or call us on 01592 802 541.

CAKIR

Extra information

Status

Open

Education Level

Secondary School

Location

Glenrothes

Type of Contract

Full-time jobs

Published at

20-09-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English