General Manager

Job Title: General Manager
Location:Boundary Outlet, Walsall
Hours:40 hours a week working 5 days out of 7

About us:

Boundary Outlet is a leading multi-department retail destination, offering premium brands at outlet prices across fashion, home, and catering. Our success is built on strong leadership, commercial focus, and great teams delivering a consistently high-quality customer experience.

Role Overview:

As General Manager, you will have full accountability for the commercial and operational performance of the store, including all catering operations. You will lead large, multi-disciplinary teams, drive profitable growth, and create a positive, high-performing culture where people are clear on expectations, supported to succeed, and proud of the standards they deliver.

Key Responsibilities:

• Lead, motivate, and develop retail and catering management teams to achieve sales, service, and profitability targets.
• Take ownership of day-to-day operations across the store and catering outlets, ensuring efficiency, consistency, and excellent customer experience.
• Manage budgets, forecasts, and KPIs, driving performance through effective planning, cost control, and clear accountability.
• Ensure full compliance with company policies, food safety standards, health & safety legislation, and legal requirements.
• Work closely with department and catering managers to optimise merchandising, menus, stock levels, space utilisation, and presentation.
• Oversee recruitment, training, succession planning, and performance management across all departments.
• Analyse sales, labour, and customer data to identify opportunities, manage risk, and support informed decision‑making.
• Act as a visible, hands‑on leader, setting standards through presence, behaviour, and decision‑making.

What we are looking for:

• Proven experience in a senior retail management role, ideally in a large or multi‑departmental store.
• Strong leadership and team‑building skills with a focus on staff development.
• Excellent commercial awareness and ability to drive financial performance.
• Exceptional customer service skills with a customer‑first mindset.
• Strong organisational and problem‑solving abilities with attention to detail.
• Ability to work under pressure and adapt to changing priorities.
• Proficiency in analysing data and creating actionable strategies.

The Perks:

• Car Allowance
• Life Assurance Scheme
• Private Medical Insurance
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Subsidisied Meals
• Learning & Development Training