Call Centre Team Leader

Job description

Job Description

Despatch Team Leader , Inbound Call Centre

Location, Reigate

38 to 45k per annum, dependent on experience

Job Type Full-time, Permanent Mon-Fri, office based

This leading, fast-growing property maintenance specialist serving residential clients across Surrey and the South East is looking for a despatch team leader to run a small team on an inbound call centre. This company prides its self on rapid response times, exceptional customer service, and fixing issues right the first time. They are looking for an energetic, organized, and resilient Despatch Team Leader to maintain a high standard. If you thrive in a fast paced environment and love solving logistical puzzles, we want to hear from you.

The Role, As a Despatch Team Leader, you will be the engine room of our daily operations. You will manage a team of call handlers and dispatchers, ensuring our fleet of trades operatives are routed efficiently across Surrey and neighbouring counties roads to reach our customers quickly.

Key Responsibilities, Lead and Inspire, Supervise, coach, and support a small team of dispatchers and call handlers to meet daily service targets. Smart Scheduling, Dynamically allocate emergencies and routine maintenance tasks to the right engineers based on skills and location.

Route Optimisation, Use live tracking software to minimize travel times around Surreys major routes A3, M25, A31, M3 and maximize engineer productivity. Bridge the Gap, Act as the main point of contact between our field engineers and the call centre to resolve on-site delays or parts issues. Customer Care, Step in to handle complex customer escalations, ensuring a professional and reassuring resolution during stressful home emergencies.

What We Are Looking For..

Skills needed, Leadership Experience, Proven track record leading a team in a call centre, logistics, scheduling, or emergency services environment. Local Knowledge, A strong understanding of Surrey geography and traffic patterns to optimize daily schedules. Tech Savvy, Proficiency with workforce scheduling tools Cool Under Pressure, The ability to stay calm, decisive, and positive during high volume periods.

Please apply online with your updated CV

Extra information

Status

Open

Education Level

Secondary School

Location

Guildford

Type of Contract

Full-time jobs

Published at

22-09-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English