Road Logistics Customer Service Specialist

Job description

Job description:

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will execute first class services (e.g. Transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in Kegworth.

You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation.
How you create impact Efficiently process bookings from clients and overseas agents on to the system.
Provide operational support for the Freight Account Managers when required.
Liaise with all relevant parties throughout the shipment to organise the movement of goods
Deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated
Process sales and purchase invoices of the branch
Working at all times to enable and develop a team culture
Completing any reasonable task requested of you by your supervisor/manager in a timely manner. When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
Profile description:
What we would like you to bring Excellent communication and interpersonal skills, written and over the phone
Strong customer service focus
Able to use own initiative and work unsupervised as well as within the wider team
What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
26 days holidays plus bank holidays
2 volunteering days per year
3 x Life Assurance Option if you join the KN Route2 pension scheme
A tailored personal development and training programme.
Trusted and empowered to deliver and be your best.
We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
Enhanced Maternity/Paternity Leave
Childcare Vouchers
Cycle to work scheme
Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

Extra information

Status

Open

Education Level

Secondary School

Location

Derby

Type of Contract

Full-time jobs

Published at

24-09-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English