Dutch Speaking Customer Service Advisor

Job description

Job Description

Position: Dutch Speaking Customer Service Advisor
Operating hours: Monday – Friday 8am – 5pm
Location: Fountainbridge, Edinburgh
Salary: £26,800

Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:

• 33 days annual leave
• Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
• Employee well-being program, Employee Assistance Program and enhanced sick pay
• Monthly performance-based bonuses
• Extensive learning opportunities and resources to further your career
• Enhanced family policies (maternity/paternity/adoption)
• Life and health insurance
• Free on-site gym
• Frequent employee engagement events
• Refer a friend bonus scheme

What you'll be doing

• Providing exceptional service to our customers, being the ?rst point of contact responding to various travel queries.
• Providing resolutions to our customers via Call, Chat and Email.
• Handling customer queries with empathy, patience and compassion.
• Attending regular team huddles.
• Keeping up to date with the latest promotions, initiatives and company policies/procedures.
• Assisting in ad hoc assigned projects.

What you'll need

• Customer service experience
• Must be Fluent in Dutch and English
• Effective communication skills
• Good knowledge of Microsoft Office suite & Proficient typing abilities
• Ability to remain calm and logical in challenging situations
• Excellent problem-solving skills
• Enthusiastic approach with the desire to hit your goals and passionate about continuous development

Who we are looking for.

We are seeking a passionate and enthusiastic Dutch speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

Dutch Customer Service Advisor Dutch Customer Service Advisor

Extra information

Status

Open

Education Level

Secondary School

Location

Livingston

Type of Contract

Full-time jobs

Published at

26-09-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English