Revenue Management Analyst

Location

CrossCountry Trains | Hybrid Working | Typically based at the Birmingham Office (3 days a week) and Work from Home (2 days a week)

Salary

£37,000

About the Role

At CrossCountry Trains, we aim to be an industry-leading, customer-focused, and innovative long-distance train operator. We are committed to building a sustainable railway that connects all major cities outside of London, delivering exceptional service that our customers can trust.

As a Revenue Management Analyst, you will play a pivotal role in driving the commercial success of CrossCountry Trains while enhancing the customer experience. This is a unique opportunity to manage a key CrossCountry route, influence strategic decisions, and pioneer innovative revenue management techniques that directly shape how thousands of passengers travel every day. If you thrive in a dynamic, data-driven environment and want to be part of a forward-thinking company committed to sustainable growth and exceptional service, this role is for you.

Key Responsibilities

• Effectively managing price and seat availability, interpreting short term demand and supply data to adjust availability of discounted ticket quotas to maximise revenue and minimise overcrowding (inventory control, or yield/revenue management)
• Extract and interpret key data available to identify opportunities and areas of improvement for your assigned route.
• Propose actions to mitigate risks and capitalise on opportunities, implementing strategies and perform monitoring.
• Use revenue management systems to manage and automate business policies for a portfolio of trains in terms of loadings, reservations, revenue, and competition, including managing performance against agreed targets and performance indicators.
• Review feedback on crowding and reservations from wider business and implement actions, as necessary.
• Assist in producing weekly and periodic reporting to be shared internally within the wider commercial team as well as externally within the organisation.
• Act as a commercial partner for a region, providing insight and recommendations as well as gathering feedback and suggestions on how to improve revenue in that area.

About You

• A strong understanding of revenue management concepts, theories, techniques, and related systems.
• Experience of presenting and communicating numerical information in a simple and powerful manner to a wide audience.
• Excellent analytical skills with experience working with large datasets, meeting KPIs, and identifying trends and opportunities.
• Good understanding of Microsoft Office products such as Power BI and other analytical and statistical tools like Tableau.
• Demonstrated understanding of SQL, with good working knowledge of Python for data processing, analysis, and workflow automation.
• Good communicator and ability to work alone or as part of a team.
• Proactive, commercially minded, and passionate about data-driven revenue optimisation.

Desirable Skills and Experience

• Undergraduate on a business, statistics, or operational degree course.
• Understanding of revenue management concepts, theories and techniques, and related systems.
• Understanding of railway geography and pricing strategies.

Employee Benefits

• Employee Assistance Programme.
• Free Rail Travel on all CrossCountry and Arriva owned train companies.
• Discounted travel on UK and European trains.
• Pension Scheme.
• Cycle to Work Scheme.

Diversity

We believe in the power of diversity and inclusion and are committed to building a workforce that reflects the varied backgrounds, experiences, and perspectives of our society.

Your unique talents are welcomed here, and we encourage applications from all backgrounds.

About Arriva

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Closing date for applications: 9th October 2026.