Receptionist - London

Job description

Receptionist - London

Receptionist Front of House Contract: Permanent
Salary: Up to 18.45 Per hour

Receptionist | Minimum 35 Hours | Up to 18.45 per hour | Kensington

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens' community is united by open-mindedness, optimism and kindness, not defined by background.

The Role
We're seeking a confident and charismatic Receptionist to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you'll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.

Key Responsibilities:

• Previous experience as a Receptionist or in a member-facing role within the luxury hospitality market
• Welcome and register members with warmth and professionalism, serving as a memorable first and last point of contact
• Build one-to-one relationships with members to enhance their overall experience
• Maintain accurate member data, including preferences, to personalise future visits
• Manage all member enquiries in a timely manner, including reservations, cancellations, confirmations, private event bookings and general queries via phone and email
• Demonstrate an exemplary understanding of club facilities and events, staying fully informed of daily and weekly activities
• Support the events team in the coordination and execution of member and large-scale events
• Flexibility to work varying shifts, including evenings and weekends

Our Benefits

• Competitive salary above market rate - We are proud to be a London Living Wage Employer - The hourly rate of pay is calculated from a base rate plus service charge.
• Late night taxi allowance
• Meals on duty
• 28 days holiday, plus an extra 'celebrate you day' & a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous 'Refer a Friend' scheme up to 1,000
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitality Action benefits hub including eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you'd like to join us on the next chapter of The Roof Gardens, we'd love to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

14-10-2026

Profession type

Admin / Secretarial

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English